Affiliate-Engineer (Current Employee), Muntinlupa, Philippines – September 12, 2013
Verizon is a good working environment where I learned how to deal people with different culture and personalities. Aside from the technical and management training provided by company, health benefits is also a plus.
Customer Service Representative (Former Employee), Fresno, CA – August 27, 2013
Great Benefits, great pay, the goal is to sell with integrity but that's not exactly what happens. 5 out of 7 Sales reps i worked with were liars and did not sell with integrity, some didn't even know the product well enough to sell it. they relied on fake stories and looks to sell to poor people who did not have a use for these products. Hated that – more... i would try to sell with honesty but was pushed to sell with lies. – less
Receptionist (Former Employee), Toronto, ON – February 20, 2013
Pros: had big place for dinning and rest area
Verizon wireless, was great place to work in with friendly staff members. It was very busy with more than 10 telephone lines and over 100 employees. I learnt to multi-task and be accurate at the same time. The hardest part of the job as receptionist was to memorize names for over 100 people. I enjoyed the multicultural and non- judgemental environment.
Consultant (Former Employee), West Chester, PA – December 3, 2013
Pros: gave time to complete work offline, great pay
Cons: no job stability
The Consultant position is micro-managed but as long as you are performing your daily task, management will work well with you. Not much time for socializing but coworkers are friendly and helpful. Management makes themselves available to assist you with customers. Loved the weekly meetings to update on new policies and go over training modules. Wonderful – more... job with great benefits and paid for education. – less
escalation representative (Current Employee), lakeland. florida – December 2, 2013
Pros: over time
Cons: short breaks, medical benefits
a typical day at work, i am very out going. I am a escalation representative. i clock in watch the representatives on the floor to make sure they're doing okay on there calls and assist customers.i learn different methods of locating payment.new rules and federal laws that apply with communication. the hardest part of my hop currently is just finishing – more... all my projects, while also helping other representatives. I enjoy helping customers and training new representatives. – less
Senior Product Help Desk Specialist (Former Employee), Chicago – December 2, 2013
Pros: vacation and sick days and insurance
Cons: too many layoffs
Nice place to work and very good benefits. Taught me how to work with customers and time management. The days were sometimes long and could be stressful. Customer satisfaction was the number 1 priority. As a customer service rep, you had to be very knowledgeable and keep up with new and updated products for conferencing.
Technical Support Coordinator II (Current Employee), Tampa, FL – December 2, 2013
Pros: great training
Cons: career progression
Working with customers to get their issues resolved is the most enjoyable thing. This being new in terms of customer service its great to develop skills needed to be provide the most excellent service as per JD Powers review and being apart of this is exciting.
Some co workers are able to provide you with the same outstanding quality that is standard – more... across the company which makes this also consistent with the hardest part of the job when someone passes on incorrect information or set expectations which cannot be achieved.
The most enjoyable part of the job is getting the best solution for the customers – less
Recruiter (Current Employee), Ybor City, FL – December 2, 2013
A typical work day at Verizon is as follows: Scheduled interviews arrive, screening and applications are completed. I have learned how to properly interview and screen candidates. I have leaned how to schedule drug tests and back ground checks. The management team is relaxed as well as the co-workers. The heardest part is recruiting door to door sales – more... man and have them return for training. The most enjoyable part is the traveling. we open new offices out of state and i travel with my manager to open the office. – less
Store Manager (Current Employee), Alexandria, VA – December 2, 2013
Pros: helping customers
I've been working in retail and call centers for close to 11 years and I feel very comfortable ... I am currently a Manager at a wireless store and my typical day revolves by helping and solving customers issues.