Hotel Valet Attendant
Varscona & Metterra Hotels on Whyte - Edmonton, AB

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Position Title: Hotel Valet Attendants
Job Status: Full Time Positions
Property Name: Varscona & Metterra Hotels on Whyte
Location: Edmonton, Alberta
Reporting To: Front Office Manager

Position Summary:
The Hotel Valet Attendant is a front line professional that welcomes guests to the hotel and is primarily responsibility to park and retrieve guest vehicles in a prompt yet safe manner and assist guests with luggage; including delivery and pickup of guest luggage during arrival and departure. They are responsible for providing exceptional hospitality services to guests.

Key Responsibilities:

  • Greet guests curbside upon arrival and assist with opening of vehicle/building doors as required.
  • Assist with luggage to the guest’s room as required and at check out.
  • Assess and document any vehicle damage prior to taking possession of the any vehicle.
  • Park guest vehicles within the designated hotel parkade or parking lot.
  • Maintain traffic control ensuring all hotel traffic lanes in front of hotel are kept clear.
  • Report any guest incidents, accidents or deficiencies immediately to management.
  • Make customer service, care and satisfaction the priority in every interaction.
  • Serve as the hotel liaison with hotel and non-hotel attractions, facilities, services, and activities.
  • Assist with directions or map information for guests that are new to town.
  • Handle guest inquiries or concerns.
  • Be knowledgeable of the days’ activities in the hotel.
  • Keep the lobby and valet/bell storage clean and orderly.
  • Responsible for general cleaning in public areas in front of the hotel.
  • Work closely with all members of the Front Desk Team, communicating necessary information.
  • Be familiar with hotel emergency procedures including fire alarms, medical emergencies etc.
  • May be assigned other guest services related duties as required.

Required Skills and Abilities:

  • Possess sensational customer service philosophy.
  • Must have a valid Driver’s License and provide a current safe Driving Record.
  • For insurance purposes, must be at least 18 years of age.
  • Ability to drive automatic and manual shift vehicles.
  • Able to read, write, understand and speak English.
  • Must be able to lift and/or move heavy luggage.
  • Working flexible schedules including shift work, evenings, nights, weekends and holidays.
  • Security Clearance is required prior to offer of employment.
  • Highly organized, results oriented and ability to work in a multi-functional team environment.
  • In alignment with our Westcorp Values;

o Integrity, Vitality, Accountability, Results, Collaboration, Learning and Innovation

Hourly Wage: $13.00/per hour plus tips

About this company
Varscona and Metterra Hotels on Whyte are committed to creating inspired memories for our guests and associates in unique and sustainable...