Pros: good retail experience, many friendships made
Cons: internal issues with managment, very low pay
Vans was my first job and working there has been a great learning experience whether it be learning life skills or retail skills. I have learned how to be a part of a team that is working together to reach a goal and how to communicate with one another on the means of reaching the goal as well as providing excellent customer service 100% of the time. I was able to learn how to prevent or control tense situations whether it be with customers or co-workers. A typical day at Vans is usually stress free and very laid back. Rules are definitely in place but the mature environment and attitude of the employees makes working there fairly easy. I love majority of my co-workers, I am closer with some than others yet there is no ill-will or bad blood between me or any of the other Vans employees. The majority of the staff is easy to get along with. The management does a good job at what they do, some management members better than others. There's been recent turmoil with the management team and associates and I strongly believe the management team could have done a better job handling the situations that came about. There is a lot of favoritism among the management towards the associates and that sometimes creates nonsense issues. Overall, I love my management team and respect each and every one of them. The hardest part of the job is approaching a displeased customer and trying to resolve the issue after they have reached a certain point of frustration. Definitely the most enjoyable part of the job is engaging with customers and helping them find exactly what they're looking for and watching them leave the store pleased and giddy as ever. It lets me know I've done a good job.