Productive and had a few rest areas for employees to take breaks.
Pros: free breakfast & free lunch.
Cons: not enough staff to handle work load and to many steps added to process of servicing clients.
Vanguard, as most companies have changed over the years. The amount of vacation time that I had was awesome and profit sharing was fantastic.
Vanguard use to be a place I enjoyed going to, but the many changes implemented made it a very uncomfortable and stressing place to work.
Over my 21 years at Vanguard I learned a lot and met great people (clients and fellow crew members). I gained and developed many skills and came away with a lot of investment and retirement knowledge.
The last position I held was one in which I spoke to clients soon after they lost of a loved one. This position made me feel like my job was really meaningful. We handled legal documents and moved millions of dollars from accounts. We spoke with attorneys on a daily basis. We also made calls to court houses to assist our clients. There were several times I spoke with funeral directors. The most difficult part of this position was keeping it together while clients were on the other end crying, especially men. One gentleman asked if I had children and I replied yes. He said "Go home and hug them."
Out of the few position I held while at Vanguard, this last position was the best position of all. I left work some days with tears in my eyes, but most days I left with a smile on my face because I assisted someone through a very difficult.