Pros: Lots of Paid time off. excellent benefits, great name to have on a resume
Cons: Typical call center stress, Phone training is lacking
I love going into work because the company culture and people are wonderful to be around. The three month training program includes excellent instruction for Series 7 & 63. Pay is okay and benefits are unbeatable. As an entry level employee I have 18 days of Paid Time Off and the option to purchase an additional 5 days. The drawback is the work environment.
When you boil it down it is a call center and not particularly engaging. On any given day I can be taking 20-60+ calls depending on the nature of the calls and how long they take. I mostly handle opening accounts, paperwork walkthroughs, mutual fund transactions, asset transfers, rollovers, and basic investment guidance. Typical tasks for an entry level job at a financial services firm, except you have to worry about Average Handle Time, Call Quality and other metrics.
Management is wonderful and their goals are to make you as successful as possible and get you moving upward as soon as possible. Any client-facing role at this company will be phone-based. I'm putting up with the stress of the call center environment for now because I know that having Vanguard on my resume will get me an interview anywhere.