Customer Service Representative
Valle Foam Ltd. - Brampton, ON

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LOCATION: Brampton Ontario
SHIFT: Monday – Friday Day Shift 7:00 a.m. – 3:30 p.m.
RATE: To be announced/commeasurable with experience

Our company is a profitable mid-sized manufacturing company.
We have a strong focus on Superior customer service, production and process quality.
This Representative will be a strong part of our team to ensure customer concerns are prioritized and addressed promptly. He/She will manage relationships across the business with Sales, Operations, and Logistics-to ensure a high level of service to our customers.

Job Skills and Requirements

-Able to read/speak /write English
-Experience using ERP Systems required
-Minimum 5 years’ experience in Customer Service for fast paced manufacturing environment
-Excellent interpersonal skills with focus on Customer Service
-Respond promptly to customer inquiries
-Resolving conflicts / problems for customers as per order information, shipping dates and any anticipated delays
-Proficient in all Microsoft Office applications (i.e. Excel, Word)
-Self-Motivated. Ability to work independently
-Communicates and coordinates with internal departments
-Quality focused and understanding of ISO 9001:2008 quality system requirements
-Product and Market knowledge for furniture industry
-Able to communicate effectively both verbally and in writing
-Organizing and Analyzing information

-Experience in “Microsoft Dynamics Nav”
-Knowledge of foam manufacturing and fabrication processes such as cutting, gluing and packaging

By e-mail, send cover letter and resume to Mrs.daSilva (HR Department)
by June 27, 2014 No phone calls please.
We thank all candidates for their interest, however we will only be contacting applicants being considered.