Customer Services Consultant
Vadim Software - Kelowna, BC

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JOB SUMMARY
Vadim Software is seeking a highly motivated Customer Services Consultant to join our Professional Services Team. This is an internal consultancy role that has responsibility for delivering on-site consulting, implementation, and training of Vadim Municipal & Financial software. This position requires extensive travel, in excess of 22 weeks per year, at various client sites throughout Canada and the U.S.

Additionally, this role assists with product demonstrations and customer support by assisting with client support cases, including documenting solutions and recommendations.

This position reports directly to the Professional Services Manager and will be based in Orillia, ON or Kelowna, BC.

PRINCIPAL FUNCTIONS
− Achieve billable services targets of 100+ billable hours per month.
− Gain proficiency in all aspects of the software modules and partner software
− Travel to client sites, train and implement Vadim software; including pre-implementation planning, setup and training.
− Maintain satisfied and referenceable clients throughout the process.
− Lead the implementation process and liaise with the client for the duration of the implementation, in conjunction with the Project Manager and other team members.
− Train clients and other employees on how to use the Vadim iCity Enterprise software.
− Respond to software support calls/emails from clients, analyze the source problem, and present a solution.
− Configure and participate in product demonstrations.
− Test and document the function of new fields and programs added to the modules then document the test results.
− Prepare, edit and/or update documentation and manuals with respect to Vadim's products and services.
− Assist in writing, editing, and maintaining product documentation, such as setup guides, FAQ’s, iLearning materials.

GENERAL RESPONSIBILITIES
− Assist with software support calls/emails from clients, when not providing billable services.
− Provide feedback to assist in the research and development of Vadim’s products with respect to new modules, enhancements and/or improvement of existing modules.
− Contribute to a positive work and a high performance team environment.
− Adhere to the policies/procedures as practiced by the team and company.
− Assist others and always put forth your best effort with any individual or team related project.
− Assist with client seminars.
− Complete timesheets in an accurate and timely manner.
− Assist with client seminars.
− Present a professional presence and work area.
− Other duties as requested.

EDUCATION/EXPERIENCE REQUIRED
− Degree or equivalent experience in Accounting and/or related fields.
− Solid experience with municipal and/or financial systems.
− HR/Payroll, Utilities or Property Taxes expertise (a strong asset).
− Strong knowledge of Accounting Principles (“GAAP”), and practices
− 2-5 years software consulting and/or software training experience.
− 2-5 years help desk or related customer service experience.
− Experience in Windows based operating systems and programs.
− Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
− Knowledge/experience of database (e.g. Oracle, MS Access, SQL).
− Knowledge/experience of operating systems (e.g. DOS, MS Windows).
− Exposure to other protocols, communication and methodology standards (an asset).

SKILLS REQUIRED
− Highly motivated with strong analytical skills.
− Exceptional customer service, interpersonal and communication skills.
− Strong team player.
− Excellent time-management skills.
− Demonstrated skills in learning new bodies of knowledge.
− Ability to match business workflow with technical software processes.
− Excellent organizational skills/ability to multi-task and prioritize under pressure.
− Ability to work with diverse personalities.
− Results and detail oriented.

WHAT WE OFFER YOU!!
− Competitive salary (based on qualifications/experience)
− Benefits package
− Flex-time promoting family/work balance
− Registered Retirement Savings Plan (after 12 months)
− Company Update meetings
− Professional development
− Teambuilding events
− Employee Satisfaction Survey
− Employee recognition
− A fast-paced environment with professional and progressive peers
− Fun together - Charitable events, BBQ, Seasonal party, potluck lunches
− A great working environment

Candidates must be eligible to work in Canada.

Please submit, in confidence, a detailed resume detailing qualifications, experience and references to:

Human Resources
Vadim Software
1632 Dickson Avenue, Suite 400
Kelowna, BC V1Y 7T2
Fax: (250) 763-7931

We thank all applicants for their interest; however, only candidates under consideration will be contacted.


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