Store Manager, Several Locations, CA & MA (Former Employee) – MA & CA – May 20, 2014
I worked at several locations on both the east and west coast over 11 years. I loved everyone I worked with at every location. As a store manager, I was given almost full reign over my store. I made merchandising decisions based on our demographic and I was also allowed and encouraged to implement new ideas to see what worked best for my stores, obviously within company guidelines but the environment is very creative and everyones' ideas are encouraged
creative, fun work environment
managers are salaried at 40 hours per week. even if they work 70, they are still only paid for 40.
Very biased and demanding job, was not a safe working environment
Sales Associate (Former Employee) – Edmonton, AB – January 31, 2016
At Urban Outfitters, the managers were known to pick favourites and single out employees who didn't work to the certain managers needs. They would harass employees and make them feel worthless when they carried out a task incorrectly. All around, I would not recommend Urban Outfitters for a student looking for a part time job, as it feels like you are constantly pressured to fit into a cookie cutter image that you can't be.
Full time Sales Associate (Current Employee) – Vancouver, BC – January 19, 2016
At times it is overwhelming but outgoing coworkers always make the day run smoother. Customer service is an asset. Most enjoyable part is connecting with customers and making their shopping experience a great one. Hardest part of the job is working extremely hard for not very good pay.
Sales Associate (Former Employee) – Calgary – August 17, 2015
Working for Urban Outfitters in Calgary was one of the best experiences I've had at any job. Everyone worked together well, and were extremely nice. Urban Outfitters encourages the idea of Peers Teaching Peers which allowed an open and professional communication line between the managers, team leaders, and sales associate.
Sales Associate (Part-time) (Former Employee) – Vancouver – April 8, 2015
A typical work day consists of helping customers and cleaning up. Honestly its not that hard of a job, the employees have a cool kid vibe but they're all really nice. I liked that we were allowed to wear whatever we wanted.
Women's Accessories Department Manager (Former Employee) – Toronto, Ontario – April 5, 2015
As a manager, typically we would spend part of our shift tending to department responsibilities and tasks to ensure we are improving business in comparison to the previous year. This would include working with merchandisers to ensure that product was being properly and evenly represented in the store, referring to data reports to see how changes in merchandising have hurt or improved business for specific item classes, sharing product knowledge with staff to ensure they were able to not only sell the product but find a way to connect with the customer as they do it, and back-of-house organization. What I've learned from this position is that using your people and proper delegation is important for being able to accomplish all of the demands of the job. It is easy to fall into the habit of wanting complete control, however realistically, one cannot run a department on their own. In terms of management, I felt a lot of support from my fellow managers. Out of all of the department managers, I was the newest, and they were always willing to give me a hand or give me tips or criticism when I needed it in order for the store to thrive. My staff was the best part of the job because I made a point of seeing them as people as not as subordinates. I respected them and in turn they appreciated me as a manager and were always willing to do what I asked without push-back. The hardest part of the job was probably the conflict of direction from upper management, which was consistent in our store. However, through that, I was able to learn how to prioritize and not get caught up inmore... the confusion. Lastly, the most enjoyable part of the job was that I worked with real people who were able to perform their job beyond the minimum requirement and still have a good time doing it. The success of our store was at it's highest when we as a whole team felt a strong sense of support and positive energy.less
Making great connections with my co-workers and customers
a fun and very organized work place where everyone was your friend.
Sales Associate (Former Employee) – Edmonton, AB – March 9, 2015
Urban Outfitters was a very fun place to work and everyone was fun and helpful especially the managers . although it may have been extremely hectic considering i was working at the mall things seemed to stay pretty organized and on schedule . The hardest part was keeping up with the extremely high standards the store had , but the most enjoyable part was working in a store where i loved all the product and the people .
A workplace that truly under appreciates their employees
Sales Associate (Former Employee) – Toronto, On – April 2, 2014
I worked for this company as a sales associate for almost a year. For an extremely long time they only gave me on-calls and said it was because their were no hours to give. They were lying, the store employed over 40 sales associates, and only about 10 of them were consistently getting hours; people who have worked there for over a year would literally get one on-call a week, and this would go on for months. How did they decide to solve this? By having open group interviews and hiring more people. They do not care about their employees and will show you no appreciation until you decide to quit, and they will hire 5 people to take your place (and these 5 people will take hours away from everybody else who have been working there for a year).
discount can be used online, coworkers all around the same age
Visual Merchandiser and Display (Former Employee) – Dublin, D – May 20, 2013
Typical day in work was see the morning targets. Walk around shop floor. Do a floor grid of were to put new merchandise. Merchandise clothes. Create new Displays and style customers.
I learned alot in Urban Outfitters. To be out there with creativity. Thinking outside the box.
Management could have been nicer. But at the end of the day they had a job to do.
Co-workers were great. Lovely bunch of people. All them were different. Different personalities.
The hardest part of the job was when you had so much merchandise and you had to make it work. You would try everything and move everything around and finally keep calm and sorted it. Also the wages were so low. Not right when you work so hard.
Most enjoyable part is seeing people appreciate your displays n styling.
Sales associate (Current Employee) – Vancouver, BC – June 26, 2012
Overall, it would be a much better place to work if they had better organizational skills and more constant opportunity for feedback.
. From the moment you start, there's really not much you've been told on and there's honestly not much to do; you either greet, go in fitting rooms, shoes, the men's section or sale.
. I've only really learnt how to fold clothes; full-fold, board-folding and quarter folding. That's the only memorable moment for me.
. The one thing that's been a constant bother for me since the start of 2011 though is the bad scheduling; from the holidays onward, very few people are given consistent hours and that influx greatly influenced my private life.
. My co-workers are fun and easy to work with and relatable and fun; some managers are a bit antsy but overall comfortable and perky at times.
. Also, when on the floor, while you will work, you will be probably often times with various managers, but you're only reviewed only once a year and you're never sure by whom. Otherwise, you're rarely given an update on how you've progressed.
good product and flexible scheduling
bad scheduling and no real room nor incentive for advancement
Associé aux ventes (Current Employee) – Québec, QC – May 13, 2014
Chaque employé est formé à la caisse, au service à la clientèle et à l'accueil du magasin. Cette rotation des postes assure un développement des compétences pertinent à l'employé chez Urban Outfitters. De plus, la rotation des postes stimule davantage le travail et permet à l'employé de connaître ses forces et faiblesses afin de s'améliorer. Ceci étant dit, l'employé évolue dans un milieu de travail sain et sécure mais est soumis à une rapidité d'exécution qui lui permet de relever des défis personnels au travail.