Pros: Making great connections with my co-workers and customers
Cons: Conflict of direction from upper management
As a manager, typically we would spend part of our shift tending to department responsibilities and tasks to ensure we are improving business in comparison to the previous year. This would include working with merchandisers to ensure that product was being properly and evenly represented in the store, referring to data reports to see how changes in merchandising have hurt or improved business for specific item classes, sharing product knowledge with staff to ensure they were able to not only sell the product but find a way to connect with the customer as they do it, and back-of-house organization. What I've learned from this position is that using your people and proper delegation is important for being able to accomplish all of the demands of the job. It is easy to fall into the habit of wanting complete control, however realistically, one cannot run a department on their own. In terms of management, I felt a lot of support from my fellow managers. Out of all of the department managers, I was the newest, and they were always willing to give me a hand or give me tips or criticism when I needed it in order for the store to thrive. My staff was the best part of the job because I made a point of seeing them as people as not as subordinates. I respected them and in turn they appreciated me as a manager and were always willing to do what I asked without push-back. The hardest part of the job was probably the conflict of direction from upper management, which was consistent in our store. However, through that, I was able to learn how to prioritize and not get caught up in the confusion. Lastly, the most enjoyable part of the job was that I worked with real people who were able to perform their job beyond the minimum requirement and still have a good time doing it. The success of our store was at it's highest when we as a whole team felt a strong sense of support and positive energy.