Sales Associate (Former Employee) – Quebec – 11 February 2018
I worked there for a year and a half, the money I made was good when other salesman weren't stealing my commissions. The company does not care about its employees, it has incredible high numbers to reach, and even when you reach them you are asked to almost double your numbers. In a year and a half, we had 4 different managers, and 2 different assistant manager. Managers would have trouble staying more than 3 months due to the low pay for them and the amount of work and time asked. This is not just a job, its worse. You need to remember every product, every product warranty, every product care instructions. You often fight with your colleagues about sales, and the manager always has a favorite, so you often loose your sales. You NEED to keep a book with every client you ever met and detail everything you said or done with them, if you want to actually keep your sales. And when you are organised and sell well, your colleagues will dislike you and be even more sneaky, or try to start rumors like you are stealing people sales... It is a very toxic environment. The company does not adapt to the clients, it has a set of mind and sticks to it, so get ready to loose a lot of sales there too. Even if I was full time student, I was sometimes asked to come in days I was not even available. Every 2 to 3 week there was a problem with my schedule. They are really not flexible with it. Remember you are asked to reach very high numbers? You also need to keep the shop spotless, and when I mean spotless, its literally everything. So you are a maid, and then a salesperson. You are alsomore... asked to do weird stuff like changing the lights that are 10 feet in the air, so do not be afraid of heights. The costumer services are just awful, many times objects got lost or forgotten in transport and the company did not really care, we had to follow our different sales orders and make sure they came in time or message a set of different people to make sure it would. The management was a complete joke, as i said we had a lot of different managers, and none really stayed. Being a perfectionist, i always had something to do and i knew a lot of baselines of Urban Barn, but the other employees chose to ignore them and I was often stuck doing all the low work like cleaning the windows or redoing the beds. The salary was ok, until the minimum wage raised. The company did not want to pay me more, so with the number of tasks and the stress coming with this job I decided it was not worth it anymore and left, best decision I did. There are no real positive side, except commissions, but that is if nobody steals your sales, or if they give you decent hours, or if you have the hours nobody is in the store. Overall, I would stay away from this company, there is a lot more to say, but I do not have the time.less
Sales Representative (Former Employee) – Vancouver, BC – 18 October 2017
urban barn is a good place to start for anyone interested in design. they deal with a lot of manufacturers that specialize in custom pieces, so you will gain knowledge about customization and configurations
Design Consultant (Former Employee) – Victoria, BC – 2 September 2017
If you're up for a challenge, but also don't mind doing the nitty gritty work, it's great! You have to be willing to put in the hard work, but if you do, it'll pay off. There's lots of tasking (i.e. cleaning, visual presentation, etc), but if you're able to complete tasks quickly, there's always time for selling. The staff are amazing, and management is definitely there for you, and on your side - it's always good to know your boss has your back! Meeting all the clients that come into Urban Barn is really what makes the job though - getting to see how happy a person is once they have found the right furniture for their home.
If you are lucky enough to get a great team, it is a really great place to work. But beyond good coworkers, there is not much positive reinforcement to continue to work for the company. Originally I was told there would always be availability to move up/develop within the company which is why I took the job. And despite having regional managers that are responsible for reviewing their stores and teams, all they focus on is numbers. So, even if you do all the work to maintain the store and coach your staff and have great reviews from your team and managers, if you don't have the sales/numbers they want - they will not promote you. You are only a number to them.
Even when inquiring for positions higher up in the company, I have had regional managers laugh at my employees even when they have great recommendation and say everyone wants that, with no professionalism or suggestions of how they can achieve their goal.
It does not feel like a company who is interested in promoting hard workers internally. I have known a number of great employees who left the company due to poor management from the regional manager.
Also, proper communication from head office, customer service and warehouses are inefficient and leave you dealing with customers without answers and support most of the time.
Team Environment, Staff Discount, Great Products
Poor management, no development within the company
Stock/Visual Presentation Coordinator (Former Employee) – Burlington, ON – 31 July 2017
I loved my time at Urban Barn. It is a great store with quality items. The staff instantly welcomes you and treats you like family. Could not imagine a better work environment in that type of industry! The companies guidelines and mottos are professional and reasonable and always have the employees along with the customers in mind. Management wants to see you succeed and works with you to help excel where to want to excel. The best part though, is providing style guidance to customers and enjoying their satisfaction in all the hard work you've put in, such great customer loyalty!
Friendly, Team Building Nights, Reasonable Hours, Constant Learning
Sales Associate (Current Employee) – Whitby, ON – 6 June 2017
Urban Barn is an amazing place to work, part-time or full-time. Hours are flexible and the interactions and relationships you create with coworkers and clients is so rewarding. i truly love my job at Urban Barn.
Retail Sales Associate (Current Employee) – Edmonton, AB – 10 May 2017
On a typical work day you do cleaning tasks and greet customers. It is a pretty quiet work place. I learned a lot about furniture and sales techniques. The management is the biggest problem with this place, most times they have no idea what they are doing and unfortunately it brings down the rest of the team. Management also causes this workplace to very disorganised. For the most part everyone gets along well in the work place, although some commission issues due arise we always find a way to work through them. It is a fun job and you get to meet new people but it can be frustrating when you don't have the proper tools to do your job.
One of the best environments a person can hope to work in
Sales Associate (Current Employee) – Langley, BC – 4 May 2017
- I cannot wait to get to work each day and learn more about all the products Urban Barn has to offer. There are always new products and knowledgeable staff who are readily available when I've had questions or need to learn more to better serve my customers.
- Although employed a short period of time I have gained much knowledge and felt completely at home and happy with the staff and management here.
- A positive upbeat environment from the beginning to the end of the day with new learning experiences so I can improve.
- Diverse and welcoming to everyone no matter what
- Knowledgeable and engaging service that makes the environment exciting and fun for not only staff but the public
- Hardest part of the job is probably getting to know all the options a customer has in purchasing custom but its exciting for not only them but us as staff as well to see all the options one has in designing their home
Positive environment, Encouraging staff and management, Good hours, Always new and exciting products to learn and discover about, Family and pet friendly environment
A fun, relevant and feel right at home environment
Store Manager (Current Employee) – Langley, BC – 28 April 2017
-I genuinely love what I do, I wouldnt change it for anything (My second home) -Company shows compassion during unexpected life events. - A company that cares (open door policy, H/O always available, great upper management. - Great missions and values - Understanding and Guidance provided to ensure success - Great team environment, incentives and encouragement -Contests and prizes - "Feel right at home" Great culture and love the people team! (They ensure life/ work balance and happiness) - Always looking for ways to improve (employee surveys and action plans.)
Head Office (Current Employee) – Burnaby, BC – 14 February 2017
The staff are so welcoming, they really know how to make you feel right at home. The culture they have created is amazing; fresh, innovative, vibrant and creative. Lots to learn when coming on board but you have a great supportive team!
Stock Associate/Operations Manager (Former Employee) – Calgary, AB – 14 December 2016
This job starts out decent until you realize that management is incompetent, salary and benefits are laughable and being rewarded for good work is virtually non existent.
If you have personal things going on in your life they don't matter. You are expected to be there regardless if you need some time off. The only exception would be if a family member died then you get 3 days but only if it was an immediate relative.
Management has no idea what is going on and mine in particular was super fake. She definitely made it a hostile work environment by making everyone uncomfortable when she was in a bad mood. I went a month without a single word from my store manager unless she came to talk to me and was condescending. Completely different story when the Regional Manager or Visual Merchandiser showed up at the store. She puts on such a good show that they had no idea what was really going on. Sales are all that matter and the day to day operations don't get any recognition.
If you were seen taking a 5 minute break you were in trouble. Everyone was expected to be doing something at all times and you'd get a talking to if you weren't.
The charity this company does is pathetic. With one store in Calgary making 4.5 million dollars ALONE you'd think they would be a little bit more generous with their charity. They donate "blankets" to women's shelters. Which would be great, if the blankets would actually keep anyone warm. They are the size of blanket that would be ideal for a small child and cost $5. Who knows where the $5 goes.
Coworkers for the most part are good. andmore... the most enjoyable part of this job is going home.less
40% discount on product if you like anything, decent coworkers
No variety in products, terrible management, wage and commission ridiculously low for what you are expected to do, "charity is a joke"