It is an exciting place to do volunteering. You have the opportunity of meeting people and providing help and support to those who are in need.
Pros: you get to meet a lot of people of various backgrounds.
Cons: hours can be irregular.
No two days are alike. One can never tell who you will meet that is in need of your help. People from various background and all walks of life pass through this institution. I have learned to be even more appreciative of another person's stance/status in life. Providing guidance, information or simple handing out a flier to individuals and then to see the sigh of relief on their faces, is enough to know that I was able to help someone. This experience makes you feel proud of your accomplishment.
Working with my fellow colleagues and also the management is priceless and very rewarding. You get the chance to be apart of a team whose ultimate goal is to provide the help to those in need.
The hardest part of the task is when someone who is having a bad day wants to have you as their companion. It is in these trying times that one has to exercise patience, tolerance and a smile and bear it attitude whilst still providing excellent customer service.