A typical day may start out with general customer service requests such as requests to grant access or to give directions but can change quickly into a variety of calls and requests. I have opportunities to attend calls such as first aid, suspicious persons, elevator entrapments, theft reports, and more.
I have learned so much from this job such as how to interact with all people from all walks of life and how to adapt to unexpected situations and developments.
My colleagues can be the funniest people to be around or the most annoying depending on the given day. We all take care of our own and back each other up when we need assistance on a call. We all depend on each other to help the hours go by.
The best and hardest part of the job is working with the public. My job does not allow me to always give people access when they want it or when it's convenient; in fact, I say, 'no' most of the time. This is not the most popular answer.
On the other hand, the job can be very rewarding when security can provide accesses and other services that can mean the difference in a passing grade, participating in an active police investigation, and helping someone's family member; this is always very rewarding.