Administration (included but not limited to): Reconciliation of various accounts, preparation of payroll, and inventory of supplies. Maintaining databases and creating spreadsheets. Cost analysis and budgetary recommendations.
Quality Assurance: Implemented tracking systems to improve overall efficiency and accountability of supervisors and staff.
Customer Service: Prioritized requests to significantly reduce service interruptions to customers. Responded to complaints, concerns and staff issues.
Technology Implementation: Worked in conjunction with IT Services to design and coordinate various on-line proprietary systems to improve customer service levels and response times.