Ensure all regular scheduled operations support tasks and functions are carried out effectively and efficiently for all users of Production and Development Systems.
Ensure all supported systems are operating within normal parameters, being monitored appropriately, and preventative action is taken according to defined operational strategies, procedures and policies.
Manage/maintain daily, Weekly, Monthly and yearly backup.
Co-ordinate between vendor/users and support to finalize the schedule.
Provide an excellent level of customer support for service requests, job requests, to ensure on-site support, quality assurance and resolve problems.
Maintain records of jobs, equipment malfunctions and other issues and initiate action within assigned authority to resolve issues and minimize system downtime.
Create and maintain all operation documentations, procedures, and schedules to ensure the accurate execution of all scheduled and requested batch jobs
Implement and maintain the operating and production process environment to ensure that service levels are maintained, and all operational issues are tracked and resolved efficiently.
Process jobs through completion according to assigned schedules to ensure that all jobs scheduled for a particular time frame are accurately executed.
Monitor all servers according to specifications, troubleshooting alerts and escalating to support as required when hardware/software failure demands immediate action.
Involved in various projects concerning collection and submission of operational requirements including backup tapes and hardware inventory.
Run and monitor batch and print processing; printing and distribution of reports.
Performed IPL and shutdown for systems and network servers as per schedule.