Great people to work with, growing pains as the company expands
Customer Service Representative (Current Employee) – Austin, TX – 2 August 2012
UFCU's greatest strength is their employees. When you ask any employee why they enjoy working at UFCU they will tell you "because of the people here". The culture is very customer service oriented, but it is competitive. It is an exciting but sometimes frustrating period as the company transitions from a small, local credit union to a larger alternative to national banks. There can be communication breakdowns, and because the organization is growing at a rapid pace, staffing shortages are frequent. There are increasing amounts of bureaucracy to deal with when changes are being discussed. The benefits package is very good, and the departments are typically understanding of work/life conflicts.
My typical day is spent on the phone, taking information from members, inputting the information into our systems, doing research into billing issues, updating reports, and general clerical work, like processing mail and scanning files. Most of the general tasks I already had experience with, but I was trained on reporting and trained on the various computer systems we use in our department.
Resolving customer issues can be tough, but the hardest part of my job seems to be balancing customer service with sales support. Communication breakdowns don't help. It is a very fast paced work environment, and you need to be able to handle pressure well.
The best part of my job is when I am able to research an issue and get a problem resolved.
good benefits, good work/life balance, fun environment
red tape, weak management, staffing shortages