The name brand of UFCU as a highly reputable mortgage lender in the Austin area has allowed members and non-members to trust its products and services. Upon arrival on any given day, I hit the ground running with the influx of applicants that would like to do business with UFCU. I learned that process matters, but more importantly, the people and staff matter most. Management is carefully chosen to lead the teams to provide the proper tools and big ideas to sustain the high volume and continue to provide an impeccable and timely loan closings time after time. The popularity of UFCU's service has created a high demand, and with the volatility of the real estate market, the management of high volume of applicants is the most challenging part. In the end, we see success at closing the majority of the time and I find it very rewarding when they applicant finally sees their loan fund.