Operations Manager (Former Employee), Sterling, VA – August 13, 2014
Since we were a reservation center and we handled 1/4 of the calls around the world for United Airlines, a typical day included monitoring calls and making sure the wait times for customers we kept as minimal as possible through effective routing of calls to associates who are idling. Enjoyed working with my team and the associates and staff were great. Hardest – more... part of the job was not knowing what to expect each day due to weather conditions at airports which could cause cancellations and an extremely high influx of call volumes. The most enjoyable part was working with my operations team each day and the development and support that my managers gave me. – less
Fast paced, ever changing work environment. Predictable schedules, valuable benefits. I enjoyed the fast pace and helping my coworkers while working support. Hardest part would be the long hours, best reward was a job well done at the end of the day.
Customer Service Representative (Former Employee), Rochester, NY – May 8, 2014
Pros: pay, flexability, benefits and coworkers
Cons: having to work on holidays
On any given day my responsibilities were to greet and check-in customers, while meeting any additional needs they would have. also boarded the customers at the gate. Occasionally I had to meet the daily challenges of rebooking customers due to, delays and cancellations. I enjoyed meeting the challenge of finding alternate travel plans for my customers. One – more... of the most valuable things I learned was to not take things personal and that each person has their own specific needs. I loved working with my coworkers. In that job, you really depend on each other to get the work done. We were a dysfunctional, functional family. The hardest part of the job was having to depend on weather conditions and air traffic, for the reliability of in coming aircrafts. Also being open 24/7. That meant having to work on holidays and being away fro family. I really enjoyed building relationships with the weekly commuters that I saw every week. I also worked part-time. – less
Airport Operations Supervisor (Current Employee), San Francisco, CA – May 7, 2014
Pros: fast paced environment. always have something new.
Cons: due to nature of the industry breaks are not always possible
the work environment is highly competitive. it encourages you to find your niche and make that your signature. we are continually striving to create a workplace that treats our coworkers with dignity and respect and maintain transparency amongst all levels from frontline coworkers through management.
Customer Service Agent (Former Employee), Newark, NJ – May 6, 2014
Pros: free flying, hours are flexible, part times get medical like full timers
Cons: on bad weather days=long hours! inadequate managers and early start time 4am.
Worked for Continental Airlines before they merged with United Airlines. Since the merge, an agent position has become draining. Agents are given departure and arrival flights back to back. You literally become mentally and physically stressed after working just 4 hours, and 8 hour shift is even more tiring. Continental Airlines had a customer service – more... approach, but since the merge, United Airlines has a operational approach (yup you guessed it right, they seem not to care about their agents). It's all about getting the customers money! The only good thing about this job is, as I like to call it, it's a job with in a job. When you need extra money, you can always pick up hours from another employee and get paid for it. On a lighter note, if you take it with a grain of salt, you can have loads of fun working the gates. Some customers are fun and make the day goes by quickly! But, get ready to deal with the rude customers travelers, especially the over worked business travelers. – less
Sr Support Rep for Commercial Receivables (Current Employee), Houston, TX – April 24, 2014
Pros: flexible hours
Cons: due to out-sourcing and in-sourcing since 9/1987 my years do not count toward seniority
Every day began with assisting employees throughout the company with multiple problems concerning our new billing program. Balanced previous days accounting using cash application clerks' logs and/or any entries made that affect the general ledger. I have worked with some of my co-workers for 2+ yrs and others for almost 27yrs. The hardest part of the – more... job is making sure there were no issues unresponded to or corrected which involves many emails daily. The most enjoyable part of my job is interacting with my co-workers in-office and abroad domestically and internationally. – less
Ramp Serviceman (Former Employee), STE TAC International Airport – April 21, 2014
I loved working with the planes and staff. Loading and unloading the baggage, mail and freight. The hardest part of the job was loading and unloading grates of fish by hand witch would range from 60 lbs to 200 lbs.
Flight Attendant (Former Employee), Houston, TX – April 19, 2014
Pros: free flight benefits
Cons: reserve, no free time on overnights, no outside life.
Working for an airline is a dream for a lot of people. For me the chance to travel the world was the most important. I have traveled the world and working for an airline maybe a cheaper way to fly but I would rather pay for my flights and explore than be overworked and resent traveling.
Senior Analyst - Marketing Optimization Systems (Former Employee), Chicago, IL – April 18, 2014
Great environment, good team Diversity Great environment, good team Diversity Great environment, good team Diversity Great environment, good team Diversity Great environment, good team Diversity Great environment, good team Diversity
Flight Attendant (Former Employee), Walnut Creek, CA – April 15, 2014
Pros: enjoyed the variety and unique experience
Cons: an unreliable schedule
I learned to work in a professional and safe manner. Every flight was a new experience. Some days the skies were smooth and other days provided many challenges from weather to mechanical delays. I worked in a team environment where we all focused on customer satisfaction.