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United Airlines
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482 reviews

United Airlines Employee Reviews

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Excellent Benefits but no Job Security due to Outsourcing
Customer Service Representative (Former Employee), Lester B. Pearson International AirportSeptember 10, 2014
Pros: flight benefits
Everyday is a challenge, dealing with different people and situations everyday.
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Efficiency, Speed
Electronic Ticket Agent - Customer Service (Former Employee), Port Hawkesbury, NSJune 12, 2014
Was a great training experience, very knowledgeable staff
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fun, busy and very regarding
Customer Service Representative (Current Employee), Mississauga, ONApril 28, 2014
Pros: good benefits
Cons: long hours, sometimes without a break
Busy since the moment you step in, challenging whenever there is any type of irregular operations; but fun to do and great feeling of satisfaction whenever you turn unhappy into happy customers; it is fun to work with my colleagues; but for the last year management has become the worst part. The most enjoyable part of the job is the atmosphere and the – more... interaction with employees from other companies and the fact that everyday is a totally different experience. – less
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A day with limited staff
Customer Service Director (Current Employee), Toronto, ONMarch 24, 2014
A typical day at United starts off with various sick calls and oversold flights. I know the strengths of my colleagues, and therefore, I knew where to place each of them for their duties for the day. When flights are oversold, I was able to remove eleven passengers with their checked baggage at the gate. I also placed them in another aircraft, getting – more... the flight out on time. Because of my time management and multitasking skills, I was still able to make it an enjoyable day at the end. – less
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Fast passed enviromemt serving customers and addressing their concerns.
Customer Service Agent (Current Employee), Calgary, ABMarch 20, 2014
An early start addressing concerns and ticketing issues, rebooking flight arrangements, boarding passengers onto aircraft and being a part of an amazing team of people. The most enjoyable aspect of this job is assisting the customer and making their visit to the airport a relaxing and stress free experience.
Each day is different and there are never – more... any two days which are the same. This daily change has given me a broader understanding and patience for the needs of people under stress. Which a visit to the airport can be. – less
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stressful
Customer Service Gate Agent (Former Employee), South san franciscoOctober 28, 2014
Pros: free flight benefits
Cons: short breaks
constant stress from management, but it was a good learning experience to learn my great customer service skills
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Loved this job
Ramp Service Agent (Former Employee), Wichita, KSOctober 27, 2014
Pros: amazing people great benefits
Cons: job security
I loved working here, unfortunately we lost our jobs due to a layoff
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Great Star Alliance Airline
Airport Operations Support Desk Agent (Former Employee), Houston, TXOctober 25, 2014
Working with my co-workers and meeting new passengers was a rewarding experience.
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Over worked, low pay
Payroll Benefits Analyst Representative (Former Employee), Houston, TXOctober 23, 2014
Pros: free flights (kelly, reene team is amazing and very knowledgeable)
Cons: payroll environment very competive; lack team spirit, sr payroll manager was extremely unprofessional and deceptive
Over worked low pay, management lacked appreciation for talented employees; management over emotional lacked healthy work ethics. Although culturally very diversity very few people are genuine....
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good company to work for
Project Work (Current Employee), Newark NJOctober 22, 2014
Great work life balance. A very family oriented workplace.
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Productive and very professional knowledge and experience
Customer Service Representative/GSC (Former Employee), Dubai, DUOctober 21, 2014
Pros: on time performance bonus every month
Cons: unreliable manager
As an Airline Ground Staff it is a very tough job in the Airline industry. It focuses on safety and security of every flight especially in terms of passenger, baggage, cargo, catering the workplace and the aircraft itself. It has to be well coordinated in each department in regards with the movement of the flight. You have to plan and action accordingly – more... for any possible irregular operations in which your course of action will be measure on how to deal with difficult situation. The most part of my job responsibilities that I enjoyed most is the handling of a delayed or flight cancellations. – less
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This was an excellent position and company
Customer Service Office Coordinator (Former Employee), Portland, OROctober 21, 2014
Pros: the hours, the benefits and the people
Cons: the industry has really changed over the past decade.
The airline industry was an excellent industry to work in. In the begining the industry as a whole gave outstanding customer service. It was something to be very proud of .
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Fun place to work loved the atmosphere.
Passenger Service Representative (Former Employee), Springfield, MOOctober 21, 2014
Good place to work. Very fast paced and equal opportunity place to work.
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Nice place to work
Oracle Database Administrator (Former Employee), Sterling, VAOctober 19, 2014
Good management, excellent work place, good commute and amazing team sprit
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Productive and busy place to work
Ticket Agent/ Customer Service Representative (Former Employee), Norfolk,VaOctober 14, 2014
Pros: flight benefits
Cons: over worked not enough agents
although while I was in Newark, NJ working for Continental Airlines I have to honesty say I loved it and had lots of fun. Now that we have merged with United here in Norfolk,Va its not the same
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Productive and a good work environment
Customer Service Agent (Former Employee), Anchorage, AlaskaOctober 14, 2014
I worked 10 hour days but with the airlines you never really work a set ten hours because you really don't know what could happen during the day. Everyday was a new story and very busy . I learned a lot of positions while I was at United, I learned the operations department, the gate, and the ticket counter. I worked all around if i could. I was always – more... willing to help out and try something new. – less
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Exciting new adventure with every flight
FLIGHT ATTENDANT (Former Employee), IAD AIRPORTOctober 10, 2014
Pros: free travel
Loved this job!! Had to quit due to starting a family. Traveled to some exciting places I never dreamed of seeing.
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A once Great Company
Customer Service Represenative (Current Employee), Seattle, WAOctober 9, 2014
Pros: still better wages after top out than most companies
Cons: erosion of benefits, lack of dignity and respect for co workers
United Airlines was a great company to work for, but in the current market, following the merger with Continental Airlines, the new leadership has insisted than an job within the airline industry is no longer considered a job with career expectations. In fact, it has been summarily discouraged by upper level management that anyone of the rank and file – more... should remain with the company more than five years.
Most of the job groups that comprise United's rank and file are union, but from the top it has been made clear that unions are not wanted by the company and the company refuses to abide by the railway labor act at every turn.
The environment has turned from employee input to micro management at every level. Benefits have eroded severely and retirement affords a pittance of what it did ten years ago. – less
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Always different every flight
Flight Attendant and International Purser (Current Employee), New York, NYOctober 7, 2014
Pros: travel and flexibility.wear different hats!
Love my job! The most enjoyable part of the job is the flexibility and I do love to travel.
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Fun People and friendly
Ramp Service Agent (Former Employee), San Francisco, CAOctober 7, 2014
Pros: benefits
It was a lot of physical work but working with the right people make the job easy to do.

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About United Airlines

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