I absolutely loved this job!!!! Unfortunetly, all of Canada got outsourced.
I wore many hats at United.
I was a customer service director, counter agent, gate agent, OPS, station trainer, fuel trainer, ground security coordinator and part of the emergency response team.
So depending on the day, my duties varied.
Normally I would be the customer service director. I would plan the manpower for the entire operation and make sure everything goes smoothly. As well as deal with customer complaints when a supervisor was needed.
We had a great team in Toronto.
I enjoyed every second of it!