Customer Service Rep (Current Employee) – Calgary, AB – 3 January 2018
I work in the early morning shift starting at 3:45 am we get all the computers started up and the printers ready to go. There is usually a long line up, so we have to make sure everyone in line has their bag(s) tagged before they get into the line to drop off their luggage. We also help those checking in at the kiosk to get their check-in complete or one of us is at the first class station to ensure that our VIPs get the service they paid for. After a couple of hours, some of us are assigned to do the Gate and we leave and go and get the boarding process started. One person will go down to Operations to get the paper works that we need to give to the captain and the paper works for the crew and other paperwork that we need to fill out once the plane has left. The other individual in the meantime gets the computer set up and the printers set up, put up the signs for the passengers to line up in classes one to four. Get all the boarding passes fixed and make the boarding announcement when the time comes. When the other individual arrives from Operations, they board the crew and the captain and take them down to the plane so they can get the plane ready and wait for the captain to settle in then let him out so he can do his walk around the plane to ensure the everything is in good working order for the flight. Ater with the boarding will begin and both Customer Service rep takes a position and boards, everyone, aboard. Once boarding is complete we go down and hand the paperwork to the captain ask if it is okay to close the plane door, then hand the paper works to the crew makemore... sure once again to ask if its okay to close the door. Once the door is closed we pull the bridge back and the flight is complete.
There is a lot to learn and we learn new things every day.
Management is good and very supportive.
I love the culture it is different every day because you are dealing with different people every day. The staff is great we, get along well most of the times. I enjoy every bit of my job.less
CUSTOMER SERVICE AGENT (Former Employee) – Edmonton, AB – 22 October 2017
Hours were awful Management didnt care about you Training was amazing and sold the company staff back home didnt Couldnt take time off for anything if there was an am emergency you are expected to put the company first
Fun everyday, Exciting atmosphere, meeting new pople all the time
Customer Sales Representative (Former Employee) – Ottawa, ON – 21 April 2016
It was my favorite job. Always different everyday, always on the go which I love, meeting new people everyday. All my co-workers were awseome people.The only thing that was wrong was management was not the best, also the pay was not good, and the hours where all over the place. This job you habe to be a fast working person be able to multi task, alway being on time. The mhardest part of this job was learning the computer system. This was a greta job I loved boarding the aircrafts doing the annoncements and always putting the customer first thats the main priority.
PASSENGER SERVICE AGENT (Current Employee) – YUL MONTREAL – 22 March 2016
Ambitieuse, très active, ajouter le plus c`est toujours un objectif, parfaite communicatrice avec toute personne. Leadership efficace c`est un atout. Prendre les étapes de planification stratégique en business et marketing c`est primordial. La motivation c`est la clé du succès dans ma carrière.
Ambitious, active, add more is always a goal, perfect communicator with anyone. It is an effective leadership asset. Take steps to strategic business planning and marketing It`s paramount. Motivation It`s the key to success in my career.
Great work experience. Everyday was different and action packed . Dealt with many different situations . Great staff always willing to work. hardest part were cancelled flights. After all the kayos everyone was went back to their routine.
need a lot patience and communication skill with customers, it is not a fun job, time managment and face pace working enviorment.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Toronto Pearson Airport – 21 August 2015
Working with United Airlines now is merging with Continental Airlines is completely different then before. Now the company is going bigger and more new policy needed to be follow. If you are working at the airport you have to be fast pace, time managing and fast thinking. You never know what will happen to you round the corner; for example you think all passengers on board the plane and you think flight will leave on time. All the sudden before you close the door, the captain tell you flight cancel due to mechanical problem or weather issue etc. Sometimes you do not even have time to take your meal or to go washroom. You might think these only happen ones in a blue moon....no; it might happen every single day for a whole month especially during winter time. The most enjoyable part of the job is when passengers appreciated your help. There are different area need to cover at the airport such as check in counter, ticketing desk, baggage desk, departure area, arrival hall, baggage claim, boarding gate, apron, expected running around the whole airport everyday.
Customer Service Director/Lead (Former Employee) – Mississauga, ON – 14 May 2015
A rewarding job that allowed me to excel at my personal strengths of customer service, interaction and problem solving. The job entailed much devotion and dedication on my part however I was rewarded with good benefits, and most importantly with the satisfaction that a job was well done.
CUSTOMER SERVICE (Former Employee) – PEARSON INTERNATIONAL AIRPORT – 2 April 2015
I absolutely loved this job!!!! Unfortunetly, all of Canada got outsourced. I wore many hats at United. I was a customer service director, counter agent, gate agent, OPS, station trainer, fuel trainer, ground security coordinator and part of the emergency response team. So depending on the day, my duties varied. Normally I would be the customer service director. I would plan the manpower for the entire operation and make sure everything goes smoothly. As well as deal with customer complaints when a supervisor was needed. We had a great team in Toronto. I enjoyed every second of it!
Living in dynamic Dubai and earning a tax-free salary with global benefits. Sta
Team Leader (Former Employee) – PK – 23 May 2014
UA is one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.Global family of over 54,000 people from 160 nationalities across a diverse range of disciplines.
An attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available too.
A day start stands and walks up to a total of 8 hours per day on a tile or concrete surface while completing job duties. I have learned to listen to needs and advice of managers, co-workers and customers and to listen to the environment to be aware of surroundings. Excellent co-worker environment with respect each other and to be a true professional.
creative thinking and consider all input
Constantly uses fingers in order to cashier, stock, and clean