Service Desk Analyst (Subject Matter Expert) (Former Employee), Bangalore, KA – July 21, 2013
My key responsibilities in this organization is to provide technical support as well as solutions to Unisys employees and contractors without compromising on the customer service.. I have been working with Service Centre version 6 and Remedy 7.1, Quest diagnostics application..Have been assisting the analysts on floor with all the process and technical – more... related queries. Also training the new analysts as well. My job includes following up on the service desk reports with the clients and the agents as well ensuring the SLA is met within the team, report any changes in BMC Remedy tool and process. Worked in ITSM (Service support & Service delivery) environment. Adhering to ITIL rules, Updating the CMDB (Configuration Management Data Base) with the addition of new laptops, desktops, printers, servers, Persons, Organization etc, Giving Remote support through Net meeting, BOMGAR application, Following up of calls with the resolver teams and vendor and making & Sending Daily call report, Weekly report (Power Point: PPT), Monthly Report (Power Point: PPT) is a part of my profile. – less
Warehouse/Shipping Lead/Material Handler II (Former Employee), San Jose, CA – July 18, 2013
Responsible for all physical and administrative tasks involved in receiving,warehouse,MRB, cycle counting, and kitting. Shipping product to manufacturing/offsite vendors. Training of team personnel on all aspects of the job duties and operating systems. Learned how to manage work loads and personnel within the department. Mangement was very supportive. My – more... co-workers were always willing to learn and help get the job(s) completed in a timely manner. The most enjoyable part of the job was learning new operating systems and working with personnel that took resposibility for their jobs. – less
Business Manager (Current Employee), Washington, DC – June 27, 2013
On a daily basis I tackle a variety of communication, technology and change management requirements. I am a part of a team that not only gets to test new technology (software, devices, applications etc) but also provide feedback as well train/empower the greater population on these tools.
The hardest part of my job is educating users on products that – more... have known flaws but being able to convince them that there are still viable uses. However, I love technology and communication, thus its a challenge I enjoy. I find that given the number of options available to users, products do need to offer maximum capabilities but there is still so much growth in the technology industry to be had for future updates. – less
Data Entry Operator (Former Employee), Tallahassee, FL – June 26, 2013
Pros: hour lunches
Typed 13,000 keystrokes daily inputting medicaid claims. Worked alone but got along with everyone. hardest part of job was doing overtime on a Saturday at 3:00 in day the morning. the most enjoyable part was listening to music while typing.
As DBA I managed the database team, managed software upgrades and customer support.
ADABAS Database Administrator (Former Employee), Hampton VA – June 20, 2013
Pros: worked with latest technologies. was able to secure the data integrity
Cons: there was never enough disk space. user adhoc queries affected performance.
As the DBA I was responsible the integrity of all business data at NASA Hampton facility. The included backup and recovery and vendor software upgrades. Performance and tuning of code and database. I learned the customer is always right. The hardest part of the job was implementing new database software upgrades to be transparent to the user community.
I – more... enjoyed guiding my team and teaching them how to be better database analyst. When I left this position I was certain my team knew all that I knew and would be effective. This was very rewarding. – less
i don't remember much from this job except for the negative aspects.
Domain Services Support (Former Employee), Mercerville, NJ – June 18, 2013
Cons: no advancement and very low pay
This job lacked many things. The workers here were not teamplayers. The office contained much gossip and chaos. There was no set supervisor. The short time I was there there were a few supervisors that came and left. This place of employement was very unorganized. The workers were very lazy. No advancement.
Assistant Marketing Analyst (Former Employee), Mclean, Virginia – June 16, 2013
Pros: great people to work with
Cons: structured work environment
This company was very competitive and allowed for growth and development in many areas. We were not just a team but a family who worked together. It was not uncommon to come to work on your birthday to find your cube decorated and cupcakes on your desk.
Technical Support Rep. 2/ D.R.M.S. SME (Current Employee), Rochester, NY – June 14, 2013
Pros: free dress down fridays
Cons: crummy health insurance
I work for Unisys, and it seems to me that it's alright for the managers to give 2-3 people about 50% of all of the work needed to keep the queue running.
When confronted with this fact they often brush it off, or will send out an email asking people to do more work, but never actually do anything to make sure that's getting done.
Due to this some – more... people are bogged down with work while others are free to browse the internet or goof off if they wanted.
Also the new hires are always paid more than the current employees, and there are no raises ever mentioned. So you may be a hard worker that deserves more compensation than the slacker sitting next to you, but he's getting paid more because he was hired later on. – less