Pros: Decent pay/wage, provides you with headset, set schedule
Cons: high turnover, doesn't work with scheduling, never enough people, benefits
This was a good job for time being until I got something else in the same field.
Overall it wasn't too bad but It could've been better
For recruiting just every other job fills you with what you want – more... to hear but they DO NOT DELIVER IT as what is claimed. With that being said that's seeing what other employees go through, days needed off forget about it
If grandma is sick you're S.O.L. Out of luck Charlie. Otherwise that for the most part it's not all bad at all
I worked for national/enterprise, hectic call volume constantly back to back, never enough people to take these calls. It's not that it's a hard job but it can be stressful
Unlike other call centers you don't recieve an hour a month or so of coaching, if any coaching at all happens
They'll tell you what you did wrong but won't show you how to do it
If you ask questions, don't get me wrong if they know they'll answer if not then you may not get an answer at all
They are still very unorganized, they can't keep consistant with answers overall. This very new and recent seems they are still in a learning stage.
I've been at a lot of call center but not ran as bad as this is.
They can't keep people whether getting fired, quoting or formally resigning.
The main complaints I hear is getting time off and call volume. To me that wasn't a major problem
I feel more so we needed coaching about HOW IT SHOULD BE DONE not just this is whats wrong fix it.
That's like telling someone my car is broken fix it. You tell them this what I hear, see or smell then they have an idea and fix it
It's the same way with a call center, explaination
Beside that wasn't too bad of job until something better comes along – less