Pros: Health Benefits for ee and family paid by company, 401K 40% match, Breakfast, Coffee, Lunches, occasional company trips, etc.
Cons: Managers instead of Leaders despite the leadership training offered by US, Too many customers assigned to account managers/customer service representatives
They are pushing to achieve an organizational goal of productive, yet fun culture. The work/life balance is off tremendously, and people are working to keep their jobs. Overall, great place to work, as long as you understand it's more of a call center and the customer to customer service ratio is not manageable.