Pros: professional setting with focus on quality, service, and branding
Cons: intensity & accountability can be overwhelming for many millenials, gen "x "or "y".
Uline is a fast paced and rapidly growing organization. Being part of this success is an honor. The environment is intense, and staff are held to the highest level of professionalism and quality. I like that!
The Customer Service team in the Hudson branch are some of the nicest and hardest working people I have ever met! Everyone arrives to work ready – more... for their day. There is no drama, and there are no "back room antics".
Employee expectations are clearly defined during the interview process, and the onboarding process. After initial training, all staff understand their role and expectations. There are no hidden agendas! It is simple: come to work, do your job and go home to family & friends. OT is available, but NEVER mandatory. Holiday staffing is shared by all - including upper Management, and rotates from year to year. It is very fair!
Uline's Customer Service system technology is state of the art. We use dual screens, and our phone system is tied into our computer system. Calls / emails come in, and accounts automatically pop onto our screens. We are constantly offered product and procedure training, and Management wants to hear our ideas!
I have worked for a handful of Customer Service organizations, and this is, by far, the most organized and supportive group! For a mature and hard working employee, this environment refreshing!! Uline's commitment to speed, passion, and operational excellence is alive and well in our Customer Service division.
Have you worked in other customer service departments? I assure you, this is the "greener side"! – less