Documentation Specialist
UXP Systems - Toronto, ON

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UXP Systems has developed a game changing software platform that is already changing the way that people communicate and consume entertainment. We're a start up who isn't just starting up; we're a high-growth, investor-backed disruption-enabler in the telecommunications industry, and we're not shy about saying that the work we're doing is exciting, groundbreaking, and incredibly challenging. What we've built so far has already won awards alongside Google and Motorola, and in the Cable and Telecom industry, and we have attracted great customers and awesome partners.

An ideal candidate will have excellent writing skills and verbal communication skills, experience writing software and hardware documentation, and demonstrated ability to work in a fast-paced development environment.

Responsibilities:

Work closely with Development, Support and Professional Services to understand customer documentation needs and successfully deliver assigned documentation projects including user guides, on-line help, embedded help, release notes and videos

Proactively research product changes to determine scope of edits for assigned areas of documentation

Write new documentation based on use cases, user stories, feature requirement documents,specifications, information from developers and product managers, and use of the product

Revise documentation to incorporate product updates and product enhancements requested by customers and internal users
Provide input on documentation design and implementation.

Proofread and edit documentation to ensure consistency of language and style, correct application of templates

Produce screenshots, screencast recordings, flowcharts, and other graphics

Required Qualifications/Skills:

Bachelors degree and minimum 3 years of experience as a Technical Writer/and or as BA
Knowledge of technical communication techniques and standards
Attention to detail
Excellent English skills; proficiency in proofreading/editing, writing, and verbal communication
Self-direction, motivation, and initiative
Ability to quickly learn how to use products
Passion for technology
Strong time management and prioritization skills: experience in meeting tight deadlines and adapting to changing priorities
Experience working with cross-functional teams across product development life-cycles

Ready to Apply?

If you think you'll be a good fit with us and the job sounds like it's up your alley, we'd love to hear from you. To apply, please send us a copy of your resume, a cover letter, and any relevant project or portfolio link to the link below.


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