Service Desk
USN Solutions - Montréal, QC

Service Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface.

Duties
- L2 troubleshooting over phone and remote connectivity
- diagnose and solve technical hardware and software issues
- Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices
- Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams
- Log all interactions,
- Redirect problems to correct resource
- Excellent knowledge of Windows, Mac and portable systems
- ITIL working and functional knowledge
- Identify and escalate urgent issues.

Please foward your resume or call at 416-604-2215 ext 230


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About this company
USN Solutions Inc. is a full service search and selection recruiting firm formed with the expressed intent of providing support to the...