US AIRWAYS Employer Reviews

I worked for a ground handling company that do ground services for U.S. Airways, the most staff in Montreal QC are grumpy and miserable people that are rude to the customers and U.S. Airways Flight Attendants

A typical workday includes locating the daily schedule to see what station I am assigned to, reporting to my station and printing paperwork for flight crews. At the appropriate time, initiate boarding and see that company and FAA regulations are followed. During irregular operations, re-booking passengers on effected flights.

This is a fast paced company where you are always active. You receive support from your co-worker. The schedule is very flexible.

I help to train the newly hired employees to the Customer Relations department. I train them on company policies, procedures and regulations, as well as on the computer equipment. I also train the new employees on 4 complicated computer programs that included billing, reservations, and interoffice communications. I also assisted irate customers on the – more... phone after they had received a lack of customer service or had had a bad experience with the airline. I calm the customer down to the best of my ability and using my research skills would find the best solution possible for the customer. This may include a letter, a voucher, or some other course of action, but I would always abide by the airline's regulations. I learned that I truly enjoy training others. I sincerely found ultimate joy every day I was able to train the newly hired employees. The managers are great and tried to find ways to motivate the employees and make work an enjoyable place to be. My co-workers and I continually help each other by encouraging one another, sharing our strange or interesting cases with each other, and getting along well with one another.

The hardest part of the job was knowing customers had a bad experience with the airline and there wasn't much I could do about it. There are risks involved with airline travel - such as cancellations, delays, and missed connections, and the risks make life hard for the customer. It was hard to tell customers that I was unable to do very much to help them. The most enjoyable part of my job was training. I absolutely loved it. I also loved it when a customer would tell me that he was planning to walk away from our airline, but after speaking to me and receiving excellent customer service they were going to continue flying with our airline. It was wonderful to know I had made someone's day better – less

Monitor and Develop team members. Drive Sales results, Work with support areas to achieve company goals and objectives.

This job is unionized for good reason. This company looks for reasons to fire. Constantly have to watch your back, no matter your seniority or position. They don't take care of their customers, their employees, or their equipment.

But there aren't many jobs as laid back and as well paid. Benefits at this job are outstanding between travel and healthcare.

The airport life is very demanding and chaotic. This airline makes it very well known to the employees that the job comes FIRST before anything. Although it was a fun place to work because of the people you come across and the flying benefits, the management as well as the pay was not up to par.

very enjoyable place to work. with plenty of opportunity's to make more money when needed. the people there are very friendly.

fleet service
airport operations
management looked out for the employees
co-workers were all about teamwork
the hardest part of the job was extreme weather conditions
the most enjoyable part of the job was working with the public

Handling a team.
Learnt how to tackle difficult situation.
Management was excellent.
Co-workers was very friendly.
There was nothing where I felt very tough.

The work was exciting, fun and very hot. Seen a few celebrities and a lot of interesting people.

Wonderful company, managers and associates to work with. I learned hands on the difference I can make each and every day.

hardworking loading and unloading planes but stable if you just did your job. wish it paid more or i might still be there

fast paced highly structured/schedule oriented airport environment

-Received dispatch sheets for your daily flights and picked bags up to take to the next flight
-I learned on time performance is the key to any job
-Management goes by the book so there is never a problem
-Coworkers work very well together making the job smooth day in and day out
-The hardest part of the job is weather conditions from time to time
-The – more... most enjoyable part of the job is that it is very easy and being part of a company that allows you to fly for free makes coming to work a privilege. – less

Wonderful people that made up a great team. Many chances for advancement.

when i did work here, the job was okay. However, the pay was very low compared to other companies and the many Irate customers you get a day ( people who fly everyday) was not worth the low pay.

Seriously, an Office Manager wears many hats. First off, often the office manager is the person who opens the business, at least opens the office.
If someone has an issue, the office manager often has to solve it.
If someone doesn't come in to work the manager has to see their job is done or ok to be left undone. The office manager usually makes the – more... bank deposits, signs company checks, monitors account balances, hires and manages the staff, talks with customers, vendors, suppliers, advertisers, even changes toilet paper if the janitor didn't do it. There is alot more to being the manager, but you get the idea.
Source(s): – less

US Airways/Piedmont Airlines was a good company to work for. Overall, I learned great customer service skills, leadership skills and liked working with my passengers. I am looking for more job stability and opportunities for growth.

April, 2013 , Minimum 8 hours a day
How to work together
Honest & and Sincere
Discrimination
Finish on tine