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284 reviews

US AIRWAYS Employee Reviews

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Luggage Handeler
handler (Former Employee), yulJanuary 1, 2013
I worked for a ground handling company that do ground services for U.S. Airways, the most staff in Montreal QC are grumpy and miserable people that are rude to the customers and U.S. Airways Flight Attendants
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Busy Airport
Customer Service Agent (Former Employee), Charlotte, NCDecember 8, 2014
Customer service driven work in a 24 hour a day operation. I enjoy working with customers and providing the best assistance I can. I am quick to come up with solutions.
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Great people to work WITH.
Customer Service Manager (Former Employee), Charlotte, NCDecember 7, 2014
Not so great local people to work FOR. Local management lacks logical thinking.
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Fast Pace and Fun place to work
Fleet Service Agent (Former Employee), Phoenix, AZDecember 2, 2014
Pros: free flights
Cons: working in the cold
The hardest Part of the job was probably working outside in the cold. Sometimes the bags were extremely heavy and I would need some assistance in trying to load them or unload them off of the aircraft. The work it self I loved it and I loved my coworkers, we had an awesome team on shift.
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N/a
Customer Service Manager (Current Employee), Las Vegas, NVNovember 25, 2014
The most enjoyable part of my job was the different customers i got to meet on a daily basis.
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Environment is like a family
Customer Service Shift Manager (Former Employee), Essington, PANovember 21, 2014
Pros: being able to fly for free and benefits
Cons: long nights on bad weather days.
A typical day consisted of helping a passenger with problems with his/her ticket and getting them to their destination in a timely manner. What I learned is that relationships are very important. Management works with the personal issue that you may have and try to help you out if they can. The co-workers are like members of your own family and help – more... out when they see the need arise. The hardest part of the job was disciplining a hard-worker because of a minor mistake. The most enjoyable part of the job besides being able to travel for free was putting smiles on the faces of the passengers when they realized they were getting to their destination and a reasonable time. – less
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US AIrways
Refunds Specialist (Former Employee), Tempe, AZNovember 14, 2014
Great company to work for. They provided an excellent training program. They treat their employees as a benefit to their company and treat them well. Even though their pay is low the benefits are outstanding.

Loved working for this company and if given the chance I would gladly go back!!!!!
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fun place to work
Ramp Agent (Former Employee), Las Vegas, NVNovember 13, 2014
very enjoyable easy work with very good benefits. If you like to get to know about aircraft this job is were its at. You get to know your co-workers and you meet different co-workers each day.
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fun workplace great employees
CSR (Former Employee), Colorado Springs, CONovember 12, 2014
Pros: travel benifits
Cons: working in a cold state
working day to day was filled with challenges and the management was always there to answer questions and do training. the coworkers were very pleasant and helpful. The hardest part of the job was dealing with difficult travelers. Most enjoyable part was meeting new people on a daily basis
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Very challenging job
Sr. Specialist Clerk (Former Employee), PhoenixNovember 6, 2014
I handled day to day refunds, non-rev refunds, and verifying the validity of refunds and baggage fees. Experience in qik, rocs, flight stats, IBM, oracle, and RVMM as well as PIPPS. I also have experience in retrieving funds from other star alliance airlines. Experience in TA verbage. This job entails international refunds as well as numbers in taxes – more... domestic and international.
The hardest part of this job was not having to proper training. – less
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Wonderful work environment....Team Building activities were excellent
Cargo Area Sales Manager (Former Employee), Chicago, ILNovember 2, 2014
Pros: self managed and able to make decisions without being micro managed
Cons: no cons that i can think of
My typical day consist of meeting with customers to help identify new business opportunities. Lessons learned almost every day was active listening produces results of excellent customer services. My manager always encourage me to excel and try new things and my co-worker were always ready to assist with all aspects of the position. The hardest part – more... of the position was earning the customers trust and respect and the most enjoyable was when the customer told me, had it not been for my continue presence the company would have not gotten the business. However, because I was readily available this was the reason for securing the business. – less
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Flight Attendant
Flight Attendant (Former Employee), Philadelphia, PAOctober 29, 2014
Pros: learning and growing from people and travel
Cons: no control of your schedule
Fun job! Freedom to travel and meet new people. Every day was different!
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It was ok
Gate Agent (Former Employee), Philadelphia, PAOctober 23, 2014
Low pay, managers are the worst! I love the travel benefits and that made the struggle working there all worth it.
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Can be fun without the political racial issues.
Catering Operation (Current Employee), Philadelphia, PAOctober 21, 2014
Pros: decent pay and decent breaks
Cons: can be forced to work mandatory overtime.
Learn a lot from my coworkers.
Love being around the planes and love to travel when we had seniority.
Can be subjected to work in a warehouse with some really great people, BUT the younger generation can bring the place down.
Management does not address the real issues to make the place better.
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Great Job
Domestic and International Flight Attendant (Former Employee), Philadelphia, PAOctober 17, 2014
Providing exceptional customer service and safety as a service to the passengers of US Airways from their origination to their destination.
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Very Good Airline
Customer Service Agent (Former Employee), Boston, MAOctober 16, 2014
Very low job security. Airline merged twice while I was there and I was also laid off.
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The employees are wonderful people
Sr. Project Manager, Facilities - CRE (Former Employee), National AirportOctober 15, 2014
Pros: employees were friends and became a second family.
Cons: work load made for some long hours
Never a dull day. Exposed to different projects which expanded my skill set.
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Learned the value of time effectiveness
Ramp Agent (Former Employee), Denver, COOctober 14, 2014
I learned the value of planning effectively to make good use of time. As well as find out that just load a plane is not as easy as it sounds. Their is necessary ways as to stay within weight restrictions for flight.
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Decent job with great people to manage
ACS Customer Operations Manager (Former Employee), Charlotte, NCOctober 12, 2014
Pros: free flying benefits
Cons: no overtime or extra pay for extra hours worked
Work all shifts all weather, no overtime or extra pay. Comp time available but not hour for hour. I did like this job and the people that I managed were great.
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As my first job I enjoyed it
Customer Service Supervisor (Former Employee), Philadelphia, PAOctober 8, 2014
Pros: 1/2 free lnch schedule
Cons: when events were arranged some times had to stay longer the shedule.
Work start with cleaning and stocking counters. calling and scheduling appointments. with helpfull part time or full time associates. Hardest part to make goals on a rainny or chilly cold days. Enjoyable time when we made or goal and made more customers happy by providing above and beyond customer service

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About US AIRWAYS

US Airways Group takes wing as one of the nation's leading passenger carriers. Along with its regional affiliates, US Airways serves more – Read more

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