Since its establishment in 1907, UPS has become an employer of rewards, opportunity, and achievement an employer of choice. We believe that developing a winning team of employees is critical to the long term viability of our company.
Reporting to the Full-time Management team, the Operations Management Specialist works in the package center. This person has key responsibilities in servicing customers and coordinating the center’s administrative activities. Specific duties and responsibilities include but may not be limited to the following:
Monitor the Package Center Information System (PCIS)
Respond to customer requests and resolving customer concerns
Administer Service Recovery and Guaranteed Service Refunds
Dispatch Service Providers
Dispatching non-management employees for On-Demand Services, Service Recovery, Rapid Recovery, etc.
Perform account maintenance on pick-up accounts, consignee billing, etc.
Audit various internal systems and reports
Audit time cards and submit corrections
Perform light maintenance on hardware and software systems
Perform DIAD maintenance, updates, and control
Maintain the center’s loop detail program
Train Package Center Associates and follow-up to ensure the work is accurate and complete
Monitor employees work activities and document performance results
Maintain confidentiality of all internal systems, reports and personnel information
Must have knowledge of UPS services
Excellent oral and written communication skills
Excellent MS Office knowledge (Access Database, Excel and Word)
Must have ability to give instructions and work effectively with Service Providers for the purpose of providing a high-level service to customers
Must have the ability to give instructions and work effectively with Service Providers for the purpose of day to day DISPATCH.
Must have sufficient knowledge of computers to become proficient in e-mail and other UPS internal systems
Must have an excellent typing speed
Must be able to work without close supervision. Will be required to make decisions based upon broad guidelines, practical experience, and sound business judgment.
Regular contacts with customers as well as immediate associates, service providers, and management.
We offer competitive wages with benefits (Health, Dental & Vision) after 3 months of Service, along with Tuition Assistance.
This job description is intended to describe the general nature and level of work performed by the center OMS.