Part-time Operations Management Specialist
United Parcel Service 11,293 reviews - Stratford, ON

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Duties and Responsibilities

The Operations Management Specialist works in the package center. This person has key responsibilities in servicing customers and coordinating the center’s administrative activities. Specific duties and responsibilities include but may not be limited to the following:

· Monitor the Package Center Information System (PCIS)
· Respond to customer requests and resolving customer concerns
· Administer Service Recovery and Guaranteed Service Refunds
· Dispatching non-management employees for On-Demand Services, Service Recovery, Rapid Recovery, etc. (Does not perform service rides or OJS)
· Perform account maintenance on pick-up accounts, consignee billing, etc.
· Audit various internal systems and reports
· Audit time cards and submit corrections
· Perform light maintenance on hardware and software systems
· Perform DIAD maintenance, updates, and control
· Maintain the center’s loop detail program
· Maintain confidentiality of all internal systems, reports and personnel information

Shifts are Monday to Friday; start time 11:00am(shifts are 3-5 hours)
Start and end times may vary
Compensation: TBD

*This is a temporary coverage for approximately 1 year(length of service may vary)*

About this company
11,293 reviews
United Parcel Service, Inc. typically referred to by the acronym UPS, is a package delivery company. Headquartered in Sandy Springs,...