Operations Management Specialist
UPS Canada - Winnipeg, MB

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UPS Winnipeg is seeking a part-time Operations Management Specialists. Hours are daily, Monday to Friday from 1:00 PM to 6:00 PM, with the ability to stay later when required.

POSITION SUMMARY:

The Operations Management Specialist works in the package center. This person has key responsibilities in servicing customers and coordinating administrative activities.
This is a leadership roles and candidates must be comfortable with all facets of supervision.
Must be able to work without close supervision. Will be required to make decisions based upon broad guidelines, practical experience, and sound business judgment. This is an extremely fast paced and demanding position requiring a high degree of accuracy.

KEY ACCOUNTABILITIES:

Respond to customer requests and resolving customer concerns.
Administer Service Recovery and Guaranteed Service Refunds.
Direct employees.
Perform account maintenance on pick-up accounts, consignee billing, etc.
Audit various internal systems and reports.
Audit time cards and submit corrections.
Perform light maintenance on hardware and software systems.
Train Package Center Associates and follow-up to ensure the work is accurate and completed on time.
Monitor employees work activities and document performance results.
Maintain confidentiality of all internal systems, reports and information.

EDUCATION/WORK EXPERIENCE:

Leadership experience.
Excellent oral and written communication skills.
Excellent MS Office knowledge.
Customer Service.
Key entry skills.

Salary starts at $1655 per month plus a comprehensive benefits package.

Please reply through this site with your resume attached in Word or Text format


Indeed - 15 months ago - save job - block
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About this company
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United Parcel Service, Inc. typically referred to by the acronym UPS, is a package delivery company. Headquartered in Sandy Springs,...