Temporary Worker (Former Employee) – Windsor, ON – 14 August 2017
Nothing was too bad asides from the weed whacking I had to do. I have allergies to the weeds that were around the area so it got pretty bad, otherwise its all good as the employees are very nice and laid back and aren't super serious unless needed
Assistant Store Manager (Former Employee) – Brampton, ON – 15 April 2014
Upper management changes costed the jobs of valuable employees. No consideration for what works in reality. Head office loves to dictate and not experience the everyday torture caused by their negligent demands.
Hitch and Wiring Specialist/ Customer (Former Employee) – Montreal,Qc – 12 April 2014
I was working with a friend, who I have to say was the best boss I have had in many years. However the sad part of the situation was that we had lost many employees in a short time and we were left with three guy. this meant that I was working about 60 hours a week, while my boss was working over 70. and between the two of us we kept the place running. when I asked for a raise, my boss understood and was more then happy to do so as he knew how hard I was working. however the upper management felt differently. This would be one of my many reasons for leaving
Gérant (Former Employee) – Québec, QC – 29 November 2013
La Direction nous demande de travailler au moins 50 heures/semaine et être disponible en tout temps. On se fait déranger 24h/24 régulièrement pour répondre aux clients. C'est un service que nous devons assumer en tant que gérant. Pas toujours évident. Souvent, nous devons travailler plus de 50 heures semaines et nous devons toujours compléter le travail des employés car nous avons un très petit budget employés donc, nous devons travailler seul très régulièrement. Nous devons nous surpasser afin d'atteindre et dépasser à chaque mois nos objectifs. C'est le plus gros défit que j'ai eu en carrière et malgré les conditions difficiles, j'ai réussit à faire 8 ans comme gérant là-bas. En moyenne, un gérant U-Haul reste 2 ans. C'est un poste difficile mais il faut être motiver et travailler fort pour réussir.
Le défit de surpasser l'attente des clients.
Doit être disponible tout le temps et on doit faire plus de 50h/sem
Customer Service Agent (Current Employee) – Toronto, ON – 18 October 2013
here at U hual we get allot of nice and interacting customers and especially kind customers. the crew i am in are very nice and have been willing to help me gain more experience in serving U haul customers the right and kind way
CSR/propane attendant/Lot person (Former Employee) – N.Vancouver – 5 June 2013
If you get a job it's part time seasonal, never full time. work involves trucks and maintenance of trucks, so you get dirty, and in this country cold and wet, being outside most of the time, as you run up and down the parking lot getting trucks for customers and receiving returning customers, usually at the same time at month end, when everyone is moving and only 2 on staff. and a computer system that gets hung up, causing extra delays. You are expected to dispense propane, at same wage, starting at minimum wage..,and staying there. also phoning customers to confirm reservations, schedule the reservations, make excuses to customers that you can't help.. way too much for minimum wage . Being punctual and doing above and beyond the "call of duty" doesn't help your position. all employees are expected to do closing procedures which include taking deposit to bank on your own time. Management does not tolerate overtime in any case, so your time card gets adjusted to suit budget restraints.
Customer Service Rep (Former Employee) – Kitchener, ON – 12 April 2013
Although I only worked at the Fairway road U-haul for a couple months it was a great learning experience with wonderful staff. I was a service rep at the front desk who was resonsible for scheduling rental's and managing the lot. We received/dispatched vehicles and sold moving supplies. There was also a large self storage facility on site where customers would rent storage units, all in all it was a great environment where managment and staff was generally very supportive. I had a great opportunity to learn and grow within the company as there was a variety of different positions to become involved with. U-haul has a patented online training system called "U-Haul University" where employees where able to take courses to become more skilled and qualified in a number of areas within the company.
great work environment, solid management, strong growth potential
Lack of professinalism due to the management becoming too involved in employee personal life.
Customer Service Rep (Former Employee) – Brampton, ON – 15 February 2013
The shift starts with money count making sure the amount is accurate as the books needs to balance at end of shift. Arrange the online reservations received for the current business day, make sure that equipment and rental trucks was in stock and ready. The job requirements made employees be very bondable as the tasks/resposibilities constantly changed and so did the learning curve. Great business and customer management skills were obtained as the customers were very diverse and thus needs were met at different levels. Employee bonds as the team worked great together and complemented eachother.
very good company and the customers are fantastic as well as co-workers
Customer Service (Former Employee) – Calgary, AB – 12 February 2013
A typical day at work was usually fairly busy, always had something to do whether it was serving customers, putting stock away, or cleaning, I really enjoyed the co-workers I worked with, we made our day full of fun but always made sure everything got done. The management was not as good (unfortunately) was very rude to the employees and treated them as if they were nothing and didn't know what to do. I don't really think that there was a hard part to this job however it could get very stressful at times.
Customer Service Representative (Former Employee) – Ottawa, ON – 19 December 2012
a typical day at work manting tracks what i learned is how to drive 26 foot track will and installing hitches in personal car your co-workers good working has a team the hardest part of the job working out side rein or snow the most enjoyable part of the job is driving the tracks