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U-Haul
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518 reviews

U-Haul Employee Reviews

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Uhaul
Customer Service Representative (Former Employee), Snellvile, GeorgiaJuly 1, 2014
Pros: meeting new customers was a great, had the chance to experience and learn how to be a manger, it helped improve my customer services skills.
Cons: it was a high stress job but nothing that i could not deal with.
My work load consist of the checking in and out of the equipment; making reservations for customers; daily upkeep of store including restocking when shipment came in; making call back for customers to confirm reservation also to gain customers for storage and truck rentals for future endeavors. When my manager requested me to get something done and – more... left me in charge I had no problem executing what was asked of me. The best part of my job was getting to work with my coworkers. The atmosphere was great between our staff which afforded us the opportunity to actually get things done with team work. – less
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No comment.
Roadside Assistance Agent/Escalation Team (Current Employee), Phoenix, AZJune 29, 2014
Pros: fun customers.
Cons: management, never right
The hardest part of the job is dealing with the constant changes and not so great management. Everyone is on a different page and you, the employee, of course, is in trouble for it. Everything you do, there is something wrong.
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Providing Excellent customer service
Assembler (Former Employee), Houston, TXJune 27, 2014
Pros: great manager and co-workers
Managers and Coworkers was fun to be around and very helpful. Only thing i learned from there was Driving trucks that are about 12-28" foot long and getting my propane distribution certificate.
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Fun place to work for
Accounts Receivable Clerk (Former Employee), Shreveport, LAJune 27, 2014
I loved working here, the people were great, did accounts payable, sent payments on invoices, checked the inventory every morning
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experience
Customer Service Representative (Former Employee), San Francisco, CAJune 26, 2014
its cool because u get to learn how to park trucks and get better in your parking skills
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Great for part-time work
General Manager (Former Employee), Parma Heights, OHJune 25, 2014
Great place to work for moonlighters and part-time. It can be stressful.
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Tight budget management
General Manager (Former Employee), Corona, CAJune 25, 2014
Pros: meeting interesting people
Cons: customer stress levels and not understanding company policies
Extremely busy location, often short staffed. Moving is very stressful for customers.
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Great employees, stressful at times
Transfer Driver (Former Employee), Moreno Valley, CAJune 24, 2014
Always on the road. Didn't mind it at all but I like to socialize and interact with new people as much as possible. Otherwise I enjoyed this occupation
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desent work
Customer Service Rep (Former Employee), sav,gaJune 24, 2014
nice to be able to help people with their moving needs in a time of need
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not for me!
Call Center Representative (Former Employee), Jackson, MSJune 23, 2014
Pros: small number of coworkers; ability to work independently
The hardest part of this job was helping the customers. It was confusing! There were so many different parts of the job, which included booking the reservation to use the company's vehicle IF it is available, and then telling the customer they can reserve it. Most callers just want to check a price for a reservation, but to do so, you must ask for a – more... credit card number to get to the price page, which doesn't sit well with the caller... in so many words, a dead-end job – less
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college job
Shift Supervisor/Sales Rep (Former Employee), Smyrna, GAJune 20, 2014
prides itself on great customer service. good company to work for.
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This is a great company.
Hotline Manager (Former Employee), Phoenix, AZJune 19, 2014
Pros: advancement, benefits, training and development.
Cons: starts off paying low, with only part-time available.
This company offers advancement as a challenge, like playing a video game.
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U- Haul is a self Storage Facility with truck, trailer & equipment rentals
Storage Center Resident Manager (Former Employee), Chester, PAJune 19, 2014
Pros: friendly staff, 24 hr security
Cons: neighborhood is not the best
U-Haul self storage is a self storage facility that rents trucks, trailers and towing equipment. They also sell moving and storage supplies.
U haul is a 24 hours security monitored facility, with a passcose protected gate that can only be opened by a passcode issued at time of storage rental. All rooms are alarmed and Manager lives on facility for added – more... security and emergencies. – less
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Active working environment
Customer Service Representative (Current Employee), Charlotte NCJune 17, 2014
Pros: plenty of opportunity to move around company
Cons: short hours
definitely teaches you how to take individual responsibility for things and how to deal with customers face to face
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Work from home
Roadside Assistance Agent (Former Employee), Phoenix, AZJune 14, 2014
Pros: not having to get dressed for work
Cons: having to go to the site for training
I would start my day by logging into my home computer and waiting for a call from a customer who had a roadside issue with the equipment that they have rented. I learned a lot about mapping and mile markers. I was able to get a better understanding of the different trucks and equipment that Uhaul provides. Management was very helpful, friendly and there – more... for their employees. The hardest Part of the job would have to be the mapping, it took some time to get used to and to understand. The most enjoyable part of the job would be contacting a customer to make sure they received the assistance they needed and having them tell you everything worked out great. – less
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Fair
Vehicle Safety Inspector/Customer Service (Former Employee), Chattanooga, TNJune 13, 2014
Not an overall bad place to work if you're able to pay attention to detail
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fast-paced fun enjoyable work place
Customer Service Representative (Former Employee), Schofield, WIJune 13, 2014
being that its a customer service job everyday was something new, I enjoyed the experience very much and learned alot more than I thought I would during employment here, variety of things to do from detailing rental equipment to installing hitches on customer vehicles
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Small wages, lots of attitude
Remote Customer Service Agent (Former Employee), azJune 11, 2014
The pay was lousy and 90% of the customers were rude. Management was no help when customers asked to speak to them, they would instead ask you a billion questions and not take over the call
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Super Competent Senior Management
Regional Sales Manager (Former Employee), Seattle, WAJune 11, 2014
Pros: discounts on u-haul equipment
Cons: old management
Regional Sales Manager: Corporate Moves, responsible for a 5 state District on the West Coast developing marketing share in National Storage Programs, Light Commercial trucks, Hitches and Propane.
Boosted sales revenue of existing accounts from $1.2 million in 2007 to 3.4 million in 2008.
Responsible for servicing existing accounts and building the – more... entire West Coast by making presentations to Executive Level Management Teams, C-level Executives, in the Legal Industry, Healthcare, Higher Education, Major Airlines & Retail Industries.
Opened 25-30 new accounts monthly to increase new business segment 188% year end.
Recruited and trained Sales Executives to achieve revenue targets in all 5 states on the West Coast.
Assess and monitored regional market needs relative to industry trends, direct the improvement & execution of Corporate Accounts to enhance companies channel strategic objectives of relocation of employees. – less
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Poorly supervised
Customer Service (Former Employee), Anaheim, CAJune 10, 2014
Pros: stressfoll
Cons: unsure of work processes to be preformed
this may be an isolated event, but I found the management there uncarring, and the provided computer training did not work, as a result I got hurt on the job because I was ordered to preform a risky task I was not trained for.

About U-Haul

U-Haul International, Inc. is an American equipment rental company, based in Phoenix, Arizona, that has been in operation since – Read more