U-Haul Employee Reviews

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Productive and fun workplace
Manager (Former Employee) –  Mississauga, ON16 January 2018
A typical day at work had units scheduled to go out in an easy to use calendar on the computer, through the Uhaul website.
I learned how to refine my customer service skills even more to accommodate units we did not possess but had been required by the customer. Thus, calling and communicating to the customer when they should arrive just after the unit had been dropped off therefore maximizing their time using the equipment as well as servicing them by not having them unnecessarily sit and wait. Management was stellar. Workplace culture was always positively maintained according to customer reviews online detailing 'service experience' as well as attention to details in the proper spelling of the Managers name in the mentions. The hardest part of the job was the weather with regards to the size of the lot and number of units. The most enjoyable part of the job was being able to clear customers minds on the issue of 'moving' that, more often than not, causes people tension, to say the least.
Pros
Freedom
Cons
Weather
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Disorganized company but easy enough to work for at low levels
Customer Service Representative (Former Employee) –  Winnipeg, MB11 January 2018
Disorganized company with near constant computer related issues including systems not functioning properly and management not knowing how to use their own systems properly. That said, at low levels you don't usually need to worry about these things since it's not really your job to fix. Fairly calm environment during the winter, quite busy and stressful during the summer
Pros
Fairly calm environment during the winter.
Cons
Some customers can be stressful to deal with, computer systems don't always work as intended.
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Dealing with multiple customers, knowing household units and what would fit into a truck or trailer, being patient and attentive.
Representative (Current Employee) –  Cambridge, ON9 January 2018
Making sure all trucks are clean, gas in it, all fluids topped up and no lights on the dash are on.
Always having patience with customers and willing to help or look into other locations for trucks or trailers.
Can be very stressful at times dealing with customers vs. UHAUL policies.
Management is usually very nice and attentive to any trucks you have.
Best part is being able to help customers when they really need it.
Can also be the worst part when having a reservation double booked and not having a truck for your customer on pick up day and having to deal with the consequences.
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perfect working environment
Customer Service Representative (Former Employee) –  Ontario8 January 2018
talking and meeting new people has changed the way I perceived the world and gave me valuable management skills
Pros
compassion
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Good Place for Retail Workers
Part Time Storage Sales and Transfer Driver (Former Employee) –  Windsor, ON5 January 2018
If retail is your thing and/or you have a love for the mechanical, U haul might be a good fit for you. Its a great place to learn if you're a business major in school nd looking for your first taste of the real business world or if you're mechanical and like to work with trucks and trailers.
Pros
Good people, good company
Cons
Stess meeting customer demands and dealing with complaints.
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Awesome work place
French Sales and reservation agent (Former Employee) –  Montréal, QC4 January 2018
Great team work environment and they offer a competitive salary.. They do not offer full time however they do provide you the hours needed to get a decent pay. Management is very supportive and understanding. Programs are easy to use and call structures are very obtainable.
Pros
Salary, Management, Not hard work.
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Depending on Management, it can be a great job or nightmare with no support from headoffice
Manager (Former Employee) –  Sudbury, ON5 December 2017
For the most part, the people you work with are great. U-Haul promotes from within, which is good in a lot of respects but it also allows for an unqualified or unfit person to be promoted to higher positions strictly based on time worked within the company or a friends support as you all raise in positions together. For the most part, U-Haul is a franchise, not officially but it's how it's run. A Marketing Company President controls a large area and most staff that work for U-Haul work below this position and the person who holds it. If you get and unqualified or unfit person in that positions, they pretty much can do what they want and the staff have very little help or support from head office.
Pros
Good wages and Benefits for full time employees
Cons
Very little corporate support or protection mistreatment from management.
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productive workplace
Sales Representative/Customer Service/ Cashier (Former Employee) –  Hamilton, ON7 November 2017
Its a great environment for people who are her working, and can easily multitask. The company has a very good name and it was my job to make sure to promote great customer service, and efficient work attitude.
Pros
discount on products
Cons
long hours
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dodgey place to work
Customer Service Full-time (Former Employee) –  Toronto, ON27 October 2017
I worked at the private dealer and it was dirty and messy. The company doesn't care about the private dealers so they leave room for them to exploit there employees.
Pros
flexible
Cons
over worked
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Good
Field Relief Manager (Current Employee) –  Edmonton, AB20 October 2017
U-Haul is a good company to work for but trying to have a life outside of work is next to impossible. They give you a salary job and expect you to work 7 days a week non stop.
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Lack of Communication
Cleaner/Janitor (Former Employee) –  Brampton, ON6 October 2017
i was the cleaner and my boss who was the manager of the location that i worked at didn't give me any hours on the schedule and i had to text her to find out when i was working.
Cons
no hours
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Horrible
Hitch Pro (Former Employee) –  Ajax, ON5 October 2017
management only likes to blame each other and not tackle problems together. Work/life is horrible, way to much work for minimum wage, not a lot of opportunity to move up , attracts the worse type of customers, often overbooked and leaves people with trucks when they are moving at the end of the month
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Pretty good job
facility maintenance technician (Current Employee) –  Montréal, QC8 September 2017
At U-Haul, we do renovations, maintenance, fix damages around different centers, and we occasionally do landscaping. We always learn new things everyday which helps us with our work.
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Fun place
Customer Service Representative (Current Employee) –  London, ON5 September 2017
Really relaxed place customers often get upset cause they don't get what they want all the time but that's life. Pays decent and you learn how to drive bigger trucks
Pros
Learning experince with bigger cars and backing up trailers
Cons
Call center promises everything and we have to deal with there mess when we can do it
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Fun and productive great learning experience
Customer Service Representative (Former Employee) –  Oakville, ON29 August 2017
overall great experience, the only downside is the management. Previous manager was the most disrespectful human being i have ever met. He did not respect customer or his own employees.
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Job was okay
Transfer Driver (retired) (Former Employee) –  Hamilton, ON29 August 2017
The job was easy not too stressful most of the employees were great to work with but a few of them were very disrespectful to other employees my manager was good to work for
Pros
monthly BBQ
Cons
Office staff
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Decent pay but not worth the stress.
Customer Service Representative (Former Employee) –  Edmonton, AB14 August 2017
It's a secure job if you follow every which rule they throw at you to an absolute T. Otherwise you run the risk of getting fired or written up.
You will absolutely encounter dilemmas as customers don't always understand policy.
Very thorough training: but almost too much to the point people just skip through it and don't read it fully.
There are definitely funny moments you will encounter as well! Makes for good stories to tell!
Pros
Decent pay, good hours if your willing to have an open schedule, makes for funny stories.
Cons
VERY strict management, co-workers like to gossip, trying to explain things to customers seems impossible, not having proper hitches in stock despite the computers saying you do.
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Worth it, but not very fun
Temporary Worker (Former Employee) –  Windsor, ON14 August 2017
Nothing was too bad asides from the weed whacking I had to do. I have allergies to the weeds that were around the area so it got pretty bad, otherwise its all good as the employees are very nice and laid back and aren't super serious unless needed
Pros
Take breaks when needed
Cons
Allergies to weeds around the place
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I would not recommend applying here.
Clerk 1 / Reservations Manager(clerk) (Former Employee) –  Edmonton, AB18 July 2017
This job is underpaid for the amount of bullpoopyt a person is to undergo each shift.
You are required to go above and beyond for little to no appreciation.
Management doesn't know what the funk they are doing.
You as an employee are not cared about/for personally, all that matters is that the job gets done so that upper management can take the credit for it and look good.
If you want a job you can actually look forward to and not get taken advantage of or get treated like poopy then do not apply here.
Edmonton Alberta Uhaul Traffic Office.
Pros
Some of the people working in different compartments
Cons
Mcp, Tcm.
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Fun
Customer Service Representative (Former Employee) –  Toronto, ON13 July 2017
Was a great place..lots of fun outside of work...company had activities for coworkers to interact.... many sides to the job you can be on location or out driving to transfer vehicles to necessary locations
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Overall rating

3.6
Based on 2,391 reviews
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Ratings by category

Work/Life Balance
3.5
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3.2
Job Security/Advancement
3.2
Management
3.3
Culture
3.4