Computer Aplication Support, enhanced clearance, bilingual
Turtle Island Staffing - Ottawa, ON

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Contract-48 weeks

Statement of Work


“DRMIS LEMS (Land Equipment Management System) SME (Subject Matter Expert)




With the implementation of DRMIS, and most of the equipment maintenance and management data residing in DRMIS, there is a dire need of Subject Matter Experts (SME) assisting Equipment Maintenance Team (EMTs) in using DRMIS more effectively and efficiently.
DELPS 8 is looking for a SME that can achieve following objectives:
o Provide DRMIS LEMS (Land Equipment Management System) Help Desk Support
o Develop DRMIS LEMS Procedure and Aide Memoire
o Support Architecture and Configuration support in DRMIS
o Monitor and analyze data integrity of LEMS data in DRMIS
o Identify and analyze data gaps - relevant/mandatory information is not missing and enforces data input that shall not deviates from LEMS business policies

Duties of a Resource:

o Monitors LEMS Help Desk email and respond in timely manner; triage LEMS Help Desk requests and redirect User and/or problem to other help desks/groups if problem is not for LEMS
o Analysis/troubleshoots on reported LEMS business process issues in DRMIS
o Investigates data anomalies to determine root cause
o Provide solutions and/or recommendations where feasible to End User problems reported to LEMS Help Desk
o Submits requirements for incidents (trouble tickets) on any unresolved issues as identified
o Supports testing solutions prior to deployment for assigned issues
o Coach/mentors DRMIS functional End User training for: Army Maintenance Planner/Supervisor, Technician/Maintainer as required
o Perform analysis on current and target business process; conduct meetings and interviews to gather information in support of Aide Memoire , as required
o Organize analysis findings/information; document/create DRMIS LEMS procedures as per analysis/information findings ; conduct business reviews of draft document to solicit feedback; apply revisions as received; redistribute to cycle back for continued review working towards draft to final product
o Maintains content per DLEPS direction ; manage change to revise document as required
o Supports DLEPS business with ongoing requirements as required
o Supports various functional business related tasks (research, impact analysis, planning, testing, coordinating, data cleansing, data preparation, data management, etc) related to ongoing ARMY DRMIS business process or configuration changes
o Analyze issues and develop / maintain Equipment structure in DRMIS (SAP)
o Contributes to the design and development of the DRMIS architecture to support LEMS business processes (DGLEPM, Army and Navy/Air workshops)
o Configures and maintains Equipment structure in DRMIS
o Configures and maintain proposed architecture based business process in DRMIS

Evaluation Criteria:

Computer Application Support (Advance) – SAP (DRMIS) SME

M1. The proposed resource must have experience in developing and configuring maintenance equipment structure for various Army equipments
Meets Requirement (Yes/No)

M2. The proposed resource must have a minimum of three (3) years working experience of SAP PM

Meets Requirement (Yes/No)

M3. The proposed resource must have minimum of three (3) years working experience of DRMIS use to support LCMM, Workshops, EMO, etc.

Meets Requirement (Yes/No)

M4. The proposed resource must have minimum of three (3) years working experience as a SAP Plant Maintenance Subject Manner Expert in DND supervising SAP PM roll out to LEMS workshops across the Canadian Forces

Meets Requirement (Yes/No)

M5. The proposed resource must have a minimum of five years experience in controlling/monitoring technical information gathering of all maintenance technicians activities performed.

Meets Requirement (Yes/No)