Call Centre Agent
Turtle Island Staffing - Ottawa, ON

Our government client is currently seeking a Call Centre Agent with the following requirements:

-Enhanced security clearance
-Bilingual

Experience required:
1. *Significant experience in a Customer Service Environment.
2. *Significant experience in dealing with clients by phone, by email or in person.
3. * Fully bilingual in both official languages (orally and in writing).
4. *Significant experience in performing data entry work.
5. *Significant experience with computer applications such as internet, emails, word processing, spreadsheets, database, registration software or automated system for the distribution of telephone calls.

  • Significant experience is five years in the last seven years.

Requirements:

The candidate must be fully bilingual (Oral and written communication is a must).

Knowledge:
1. Knowledge of acceptable Client Service processes
2. Knowledge of the roles and responsibilities as they relate to Client Service representation.

Asset:
1. Experience in technical support.
2. Experience processing registration using a Learner Management System.
3. Experience in dealing with government departments.
4. Experience working in a Call Centre

Abilities: Interpersonal skills, client service orientation, reliability and initiative.

PERSONAL SUITABILITY
Tact and Diplomacy
Good Judgement
Works well under pressure
Detail Oriented
Quick learner


Indeed - 23 days ago - save job - block

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About this company
TURTLE ISLAND STAFFING is a successful aboriginal owned staffing company that was established in 2006 to provide staffing services in...