TTEC Employee Review

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Only under absolute desperation
Customer service (Former Employee) –  Fredericton22 March 2013
I have not read all the negative complaints but without even reading them, you can garuntee what they are saying is right. The positive reviews are highly unlikely. Problems will start from hr when you start. The majority of the information are lies to get you in. They don't tell you so much (many people were not even given interviews and just told to show up at a certain time for training and had no idea what had happened). After that you are out through a mind numbing training in which the trainers will tell you most of what you learn is worthless because you will learn everything on the floor. I won't go into details about everything wrong with this company because I could literally write a book. What I will say is management is disorganized and poor quality. Rules change on a daily basis and something you do on one day a supervisor is fine with and could get you fired from another supervisor on another day. You have to be there a minimum of 15 minutes unpaid before your shift and some times asked to stay late for unpaid coaching. Computer problems cause numerous pay issues that you need to constantly keep track of (but with no paper or way of recording your times allowed on the floor, you end up losing hours per pay). If you do make requests, don't expect them to be looked into (especially if your problem is an hr problem because I am sure the only thing she is paid for is bringing in new people through the atelka revolving door). Bad company. Terrible policies. Lazy management.
Pros
it pays most of what you worked, some times
Cons
everything else.
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Excellent lieu de travail
Bilingual Customer Service Representative (Former Employee) –  Montréal, QC16 February 2018
J'ai travaillé pour la campagne de Postes Canada pendant près d'un an. Malheureusement pour des raisons personnelles, j'ai dû démissionner. L'entreprise m'a donné l'occasion de travailler même si je n'avais pas d'expérience de travail au Canada.
- Gestionnaire et chefs d'équipe très favorables
- Les problèmes ont toujours été traités professionnellement
- Si vous êtes serieux et proactif, vous pouvez être promu à d'autres compétences.
- m'a aidé à améliorer les compétences en communication et multi-tâches
- Un emploi stable avec un plan de soins de santé attrayant
Pros
Horaires flexibles
Cons
Parfois un peu stressant
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Productive and educational work environment
Customer Service Representative (Former Employee) –  Sarnia, ON14 February 2018
Night Shift - Excellent Hours.
Learned many different details of cell phone deals and distributions.
Could have provided better training.
Fellow workers were cheerful and pleasant during shift
Pros
Excellent Hours
Cons
Poor Training
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