Head End Technician
Trinity Communication Services Ltd. - Toronto, ON

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POSITION: Head End Technician
REPORTS TO: Inside Plant & Structured Cabling Manager
LOCATION: Toronto and Surrounding Areas

Summary: This position is responsible for all aspects of installation and maintenance of equipment within a cable television head end. Required to optimize incoming signals from a wide variety of sources and process for redistribution to cable systems. Reception and distribution mechanisms include: satellite, off-air antenna, microwave, coaxial cable and fibre. Required to work on-call.


  • Associate's degree in Electronics or equivalent combination of education and experience.
  • Prior successful completion or ability to successfully complete within a given timeframe the NCTI or SCTE “Test and Measurement” course.
  • Prior successful completion or ability to successfully complete within a given timeframe the NCTI or SCTE “Advanced Technician” course.
  • Master Technician certification is preferred.
  • Knowledge and ability to work while making safety the number one priority is a must!


  • Work closely with field and NOC employees in determining source of signal impairments

and facilitates repair of problems as they are located

  • Install and align satellite dishes. Includes fine-tuning of feed horns and replacement of low

noise block converters. May include multi-feed assemblies

  • Install, replace, and align various types of off-air antennas for VHF and UHF television and

radio reception

  • Maintain, adjust and document video carrier levels, audio video ratio, depth of modulation,

audio deviation

  • Utilize computer software and test equipment for variety of measurements including:

satellite alignment, RF levels, signal to noise, carrier to noise, low frequency disturbances, composite triple beat, composite and discrete second order beat, depth of modulation and audio deviation.

  • Perform proactive and reactive monitoring of all the fundamental tasks required in the

testing and analysis of all elements of the network equipment and facilities.

  • Proficient in setup and operation of headend equipment including but not limited to: signal

processors, modulators, demodulators, satellite receivers, integrated receiver descramblers, digital receivers, transcoders, combining and splitting networks, laser transmitters, fiber optic receivers.

  • Familiar with setup and operation of cable modem termination systems, cable modems, and

basic networking equipment. Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data network.

  • Responsible for addition or replacement of wiring within the headend for both

communications and powering.

  • Test and maintain backup powering systems- including generators, uninterruptible power

supplies, and temporary feeds.

  • Responsible for insuring the proper tower and site maintenance schedule is followed.
  • Familiar with optical splice patch panels, optical couplers, and appropriate optical connector

handling and cleaning procedures.

  • Utilize optical time domain reflectometer to perform splice acceptance tests as well as fault


  • Proficient with software programs for storage and archival of test equipment results.
  • Compliance with system operating specifications as well as applicable governmental


  • Performs overnight scheduled and demand maintenance work in the headend as needed
  • Must understand and maintain accurate and complete headend documentation.
  • Responsible for maintaining the headend in a clean and orderly manner.
  • Ability to keep to schedule with minimum supervision.
  • Performs all the job requirements of all technical field personnel.
  • Will perform all other duties as required by departmental manager


  • Must be able to stoop, kneel, crouch or crawl.
  • Must be able to safely lift up tot 70 lbs
  • Specific visual abilities required for this job include: ability to adjust focus and colour vision
  • Must be able to carry and climb a twenty eight foot extension ladder weighing 80 pounds
  • Must be well organized and be able to work well individually and as part of a team

Trinity Communication Services is the FIRST AND ONLY telecommunication company to receive the Outcomes Award in the IHSA Zero Quest Program. As such, zero incidents is our ongoing goal. The Health and Safety of our employees and customers is one of our core values and is engrained into our company culture.

  • Must possess a valid Ontario driver’s license and satisfactory driving record as determined by the Company
  • Will set up and work safely on high traffic roads according to Book 7 standards
  • Will work in all weather conditions, day, night, or weekends

About this company
Trinity Communication Services Limited was originally launched as Trinity Cable T.V. Services Limited, on August 16th 1990. It has been a...