Front Desk Agent (Nights)
TriLink Management Corp. - Canmore, AB

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Must have past experience in a hospitality environment (Minimum 2 years)
Strong communication skills, interpersonal and problem solving abilities
Able to perform critical duties (faxing, photocopying, keyboarding)
Comfortable using – Excel, Microsoft Word and Outlook Express Email
Job task planning and organizational skills
Strong attention to detail
Ability to solve problems, make decisions and be resourceful
Work well with others and minimal supervision

Work Hours- 3pm till 11pm 5 Days a week. Includes Weekends.

Objectives and Activities

Guest interaction (in person, over the phone, written communication)
Create, cancel and change room reservations
Provide information about our services and facilities
Continuously responding to Guest needs proactively and energetically
Investigate and resolve complaints and claims
Managing incoming reservations
Register arriving Guests and assign rooms
Process group/individual arrivals and departures
Calculate charges and receive payments, balance cash and daily reconciliation
Continuously communicate and co-operate with all team members
Employ systems and technology as required in serving our guest

Work Conditions and Physical Capabilities

Fast paces environment, must be able to work under pressure
Physically demanding
Performing light housekeeping duties (laundry)

Starting wage $12-$15 (Depending on experience) F/T 40+ hours a week
Staff Accommodation is Available, but spaces are limited

About this company
Trilink Management Corporation was founded by Shelly Hubert; in November of 2005, after working for some of the top management companies in...