Run, don't walk away from any opportunity at Travelliance. The reservation center is stressful, people come and go as they please, no teamwork, poor online tools that don't work most of the time, they do not fix any issues with computers, phones, headsets, and the building is FILTHY. Carpet is dirty, water leaking from ceilings with pails to catch drips, broken chairs, refrigerators don't work, drinking fountains are disgusting, bathrooms never get cleaned and are moldy on walls and ceilings. Lack of office supplies, need to bring your own pens, clips, staples from home!
The manager of the reservation center hires his friends and family as leads to cover him. Nepotism is the way of business there, no one to trust or seek for help. Unprofessional management, if you are not related to someone, you will not be treated well. Lack of communication, no sharing of important information. Severely under staffed and burnout is very quick for reservation staff. Breaks must be fought for among your co-workers because there are no schedules or seniority. Time off and schedule changes are non-existent, except for "family members"...
People quitting or just walking out every week, those that show up on time and work late are not rewarded, and misbehavior and absenteeism is ignored. New people are never introduced, and they are left on their own to figure things out as training is sub par and incomplete, at best, even though it lasts 2 weeks. Most coworkers are great, but some have egos and are young and inexperienced and act very unprofessionally at best.
No reward systemmore... or bonuses for work well done, unless you are part of the family.... avoid at all costs. Work ANYWHERE else. Vacations, days off, family emergencies, work life balance, are not important and will not be easy to obtain here. This is a physically, mentally, and spiritually unhealthy place to work.less
Free food is offered mostly when frustration is high to shut us up, and keep us from taking real breaks.
Having worked here several years, management has gone downhill at a very fast pace. Training is sub-par, accountability is unrealistic due to poor training, and you have no one to trust to go to. I cannot count the number of people I saw trained and out the front door. There is no job security no matter how much overtime and extra work you take on. The benefits are far below the norm, expensive insurance and no pto until you have been employed for a year. The environment is unsteady and unpredictable as everyone walks on eggshells not knowing who will be let go or quit next.
Enjoyed my co-workers
very poor training but high accountability, unstable environment
Don't get the customer mad or you can kiss your job good bye! The hardest part about this job is collecting money from clients.Learn quick or you'll get left behind and not understand what to do at all.
Former member (Former Employee) – Arlington Heights, IL – 5 August 2016
This company is a joke. The Accountant manager does not stick up for her employees and then lie about any circumstances to save her face. The Vice President does not do any work and is very rude to her employees. I recommend that no one work for this company unless you are prepared for little pay along with a desk load full of work. However, the coworkers are very pleasant people.
Reservation Specialist (Former Employee) – Eden Prairie – 9 September 2015
The staff I worked with was young (age range of 19-22) and very immature. The department manger worked during the day so was not there to witness behavior such as employees sleeping in the conference room or taking long breaks. There were no advancement opportunities.