Underwriting team and operations don't like each other.
Associate Account Manager (Former Employee) – Calgary, AB – 20 June 2017
I like my job but there was always lack of communication with team members. Underwriting team and operations team which includes underwriter assistant never get along. They try to blame each other for the their mistakes.
anonymous (Former Employee) – Toronto, ON – 11 July 2017
It was a much better company when it was family and Canadian owned, before the buyout by Travelers. That's when it became, "Welcome to the US". There is no appreciation for legacy employees and the knowledge they have. Offshore (welcome to India?) is the model for doing most everything and most of the technical has been been moved south of the border and more to go. What will be left in Canada is a good question.
The environment is toxic and morale is lower than low. Would avoid working there.
Billing Representative (Current Employee) – Oakville, ON – 30 June 2017
Very poor management. They practice micro-management every day. If you make mistakes, they will harass you. If you excel expectations, none motivates or congratulates you. They are outsourcing to India, more Canadian people are unemployed.
Technical Support Specialist (Former Employee) – Toronto, ON – 9 May 2017
Travelers Canada is part of an industry-leading international team. Committed to continuously evolving to meet your ever-changing needs, our approximately 1,700 employees across Canada help customers prepare for, prevent, and recover from loss
Underwriter (Current Employee) – Toronto, ON – 10 March 2017
Travelers is still very much in transition and the culture is almost uncanadian. This company expects you to work extra for no pay. Work life balance?? There isnt any unless you enjoy working all the time including scheduled time off. There is favortism. People at the top dont seem to know anything about how this company actually runs. Technology is mediocre at best. There is optimism about the new ceo but other than that there is nothing positive about this place. Its a call centre with zero flexibility.
Rather not say (Current Employee) – Toronto, ON – 9 February 2017
You are treated with disrespect and not allowed to enjoy your job. The training is terrible, with people who should be teaching you looking into their cellphones instead. The accounting department is unhelpful as well and don't have proper invoices set up.
Courteous mailroom is the only good thing about this place.
Enterprise Sales Executive (Current Employee) – Oakville, ON – 23 November 2016
This merger has been in the works for 4+ years now and they have yet to get it right. Most brokers are not supportive of Travelers regardless of the products they offer. Morale within the company is horrible, they can't get people in the doors to fill positions that are available as most in the industry know the challenges of the merger.
Accident Benefits Adjuster (Former Employee) – Oakville, ON – 16 August 2016
I gained valuable claims experience while at Travelers Canada. Salary was satisfactory I have worked with some very good managers. I learned basics of handling Accident Benefits claims at Travelers Canada
Sr. Admin. Asst to the Chief Information Officer (Former Employee) – Toronto, ON – 21 March 2016
I worked as the Executive Assistant for the CIO. This was a very dry environment for me. I assisted the Human Resources Department with scheduling interview appointments and assisted with employee relations within our department.
Call Centre Representative (Former Employee) – Oakville, ON – 16 February 2016
I was contracted there to answer incoming calls and process credit card payments. There was little to no training on their systems and procedures. Very unorganized management system and no leadership group.
great co-workers, great hours, great base pay
horrible management, no training, no support group for help, very unorganized
Fun part of contracting Challenges presented to you everyday,
Unix/linux and storage admin (Current Employee) – Toronto, ON – 27 September 2015
every co. expecting more from you and presented more challenges in front of you, e.g integration of UNIX Authentication, automation of OS administration, scripting to pull information for pre-migrations, manage your time during migration and OS admins specially during Production changes along with eleventh hrs hurdle and handle them in time. enjoyable part is during change let others know what I m expecting from you to completes my steps of change and sometime guide them during the changes. help me learn more quick ..
Claim Professional (Current Employee) – Toronto – 23 February 2015
The company used to be great place to work. The culture has shifted dramatically within the last nine months. Great for people who love to work. Not so great for people who have other interests outside of work.