Customer Service Representative - Inbound calls (Former Employee) – Barrie, ON – 18 August 2013
> listening to different types of calls everyday. > finding solution to every problem calmly, politely and in a respectful manner >management and co-workers were friendly and helping hands >tackling with angry or frustrated customer >different talks on every call.
Nice place to work if they could keep the offices open.
Customer Service Representative (Former Employee) – Chatham-Kent, ON and Home Agent – 14 June 2013
After being laid off from the Chatham, ON office I was asked to come back as a Home Agent only to be laid off a second time. I love the supportive environment, the regular coaching feedbacks but it is frustrating knowing I turned down other jobs to come back as Home Agent only to be laid off again.
Very supportive co-workers, everyone works as a team to help out.
CSR Agent (Former Employee) – Chatham-Kent, ON – 2 February 2013
I worked from home so once i signed on we had to sign into a chat room where our team would meet. We had fun entertaining each other in that chat room along with helped each other when we had difficulty with a program. I learned how to have patients with customers, defuse irate callers, multitasking skills and problems solving skills to fit the situation. Management was there to help us with any question and concerns. I loved my co-workers we all worked together to succeed. I enjoyed helping the customer and resolving there problems.
Customer Service Agent/ Floor Supervisor (Former Employee) – London, ON – 22 December 2012
At Transcom, the Management has always played the best role in the company all over. I've learnt the best from the most professional trainers , how to be of assistance , make sales , which made the job all the more easier.
Customer Service Agent/Technical (Former Employee) – Barrie, ON – 5 December 2012
I loved coming to work every day to be surrounded by my friends and working at a job I loved. I also was a huge fan of our management and was never afraid to discuss my feelings about my job with them.
They higher anyone off the street harassment through out the building benefits suck as everything has to be paid for up front yet you barly make enough money to live on over time was great till they changed it lots of drunks and drugs while at work and no privacy they have your Facebook stocked by a team of employees