Pros: bonuses, holiday meals when possible
Cons: qa results, feedback, not being taught properly on changes for job
Typical day was to log on and take as many calls as possible.
Learned that common sense is not so common.
Management had some issues with keeping employees up to date with information needed for employees to do job properly.
Employees overnight were fun to work with. Days employees were not so inclined to have open communication with each other.
Most – more... enjoyable was working overnight and hear the kind of requests for assistance. – less