Help desk agent (Former Employee), Budapest – April 16, 2014
- I answered questions of customers and solved their problems - I learned to work efficient and fast - managament is professional and friendly - my co-workers are helpful and hardworking - the hardest part of the job to handling some very problematic customers - was really enjoyable to help others
Customer service rep (Former Employee), San Antonio, TX – March 20, 2014
Pros: very nice work inviorment
Cons: lack on assistance with floor support
a typical day at work would be assisting members with there equiptment, troubleshooting threw the computer, helping itrate customers. I learned many of things nvolving technical support, how to assist with irate members many things involving billing, small talk, relating myself with the customer. My coworkers were very friendly everyone was nice to – more... new and old associates. We all helped each other with problems we each had. Hardest part of the job was when we had sup calls none of our team leaders were around to assist us with our problems. I enjoyed working there very friendly and conforable – less
Customer Service Representative (CSR) (Former Employee), Lafayette, LA – January 29, 2014
Pros: lots of training for new campaigns.
Cons: picking up the slack for employees who wouldn't show up for schedule.
I was lucky enough to begin with the company and end with them too. I learned alot of new computer skills and customer service skills, and how patient I really am. The hardest part of the job was getting calls from very elderly customers but it was also the most rewarding when you could get their problems solved and sometimes you taught them something – more... new, too. The most enjoyable part of the job was the Christmas Party at the holiday time, it was always the best! – less
Transcom was a laid back and fun environment to work in. Was a steady paced work place and the people I worked alongside with were great.
Inbound/ Outbound Collections Advisor (Former Employee), Leeds, ENG – January 29, 2014
A typical day at work would involve handling inbound/ outbound calls from customers concerning their debts. I learned that I had to take into account peoples affordability's to setting up payment plans, how to deal with vulnerable people and people that were in a very bad financial situation. Management at this company wasn't the strongest side but – more... they were there if you needed their help with work. The colleagues I worked with were good people which helped and made it easier to form a team bond and working together. There wasn't really a hard side to the job if you kept on top of your work to hit targets but there are times in this kind of job where contacting the right person can be a struggle. The best part of the job was working with the people in there as I built a very good relationship with other colleagues and made a lot of good friends. – less
Customer Service (Former Employee), AT HOME – January 16, 2014
Cons: no benefits, abusive customers
The worst call center type job I have ever experienced. High call volume with a high percentage of verbal abuse from customers. Management was very professional and willing to work with you but since it was work from home they were able to get around giving benefits, sick time,or vacation.
Customer Service Rep (Current Employee), work from home – November 18, 2013
Pros: being in the comfort of my home.
Cons: no onhand help
Comfortable relaxed workplace, taking inbound calls for AARP customers.I enjoy working in my own area away from other workers and managers. The hardest part of the job is also working alone so I'm not able to get help from co-workers and managers.
I don't know what it's like working in the actual building for Transcom, but working as a WAH Agent, they didn't treat me very fairly.
Customer Service (WAH) Agent (Former Employee), Remote – October 29, 2013
I wouldn't recommend working for Transcom as a WAH (Work At Home) Agent. It was always a chore to get the supervisor on the phone when you had a SUP Call and believe me, you will get tons of SUP calls!!! Their SMEES were difficult to give me help too. They always were just too busy helping others. Good people to work for in many ways, but way too much – more... demand for sales goals to be met, as well as VERY CRABBY AND DEMANDING CUSTOMERS!!!!
A perfect training place and will improve your ability in Multitasking
CALL CENTRE AGENT (Former Employee), Iloilo City, Philippines – October 24, 2013
Pros: night diff in salary and free transportation
Cons: long hours
Work is all about Customer Service through inbound calls and rendering appropriate care for the clients and I've learned a lot in handling customers especially in Telemarketing and very manageable job that is sometimes stressful but the environment or colleagues are very fair and fun to be with, the hardest part would be the consistency of the work – more... and the most enjoyable would be letting the client or customers satisfied by the services you've given. – less