CSR - Customer Service Representative (Current Employee) – Barrie, ON – 20 June 2017
I just enjoy working here - sure it is stressful only because of the nature of the job, but it pushes me out of my comfort zone. I have read some of these negative reviews and i find that some of them are melodramatic and nonsensical. truth be told aside from the lack of OT available and the constant "client demands" that make our job more difficult - this is a great job - not my ideal career choice but it does what I need it to do - keeps a roof over my head food in my fridge and gas in my car...that is all it needs to be
Transcom was a great place to work, actually with table tennis access at lunch time.
Customer Service Representative (Former Employee) – Montreal, Quebec – 19 June 2014
A typical day at work was usually busy with a lot of calls. I learned a lot. Management was great and relaxed. My co-workers were awesome. The hardest part of the job was when products advertised were sold out. The most enjoyable part of the job was having satisfied customers.
Customer Service Representative (Former Employee) – St. Catharines, ON – 6 April 2014
My days at LW were so much fun before that store was open i was there i set that store up then stayed on after it was all my boss were grate the hardest part was being the warehouse manager and a CSR the best part was i got to play bingo right nest door on lunch and i made alot of good friends
Customer Service Representative (Current Employee) – St. Catharines, ON – 30 January 2014
I learned how to be patient with customers. The hardest part is to how to let the customer calm and convenience customers with the answers . I am friendly with my co-workers. the most enjoyable part is to speak with different people with different minds.
the hardest part is to understand different accent of people and solve their problems. i try to do my best to let my customer feel happy and satisfied.
indoor job. dental benefits and medical insurance.
sitting on the chair for a long time without calls is boring.
Customer Service (Former Employee) – Montreal,que – 12 January 2014
typical day would be busy incoming calls of customers inquiring about there cable and billing . the work environment is very relaxing co workers are always willing to help each if there is a problem you can't solve on your own.
Customer Service Representative (Former Employee) – St. Catharines, ON – 3 December 2013
Sign in and open dozens of programs to get set up, and sign on to the phones. Answer calls from angry or stressed customers and try to calm them and solve the problem as fast and efficiently as possible, you have many "stats" to keep up with. Long hours, but same shifts every week after training and are selected. Opportunity for over time, and go home earlier. Open 24/7, decently flexible.
Call Centre Representative (Current Employee) – Brockville, ON – 5 October 2013
This job is ok I always get my 40 hours per week but it is very hard to get a day off or even to shift trade. The hours and long and the work is boring. Central Florida customers generally have a bad attitude and I get cursed at on a daily basis. The people who work there are good and it's a friendly environment with a good break room but the work sucks.
Great company that values each of their employees as an individual and gives people a great opportunity to get involved in a work environment
Customer Service Agent (Former Employee) – Barrie, ON – 5 September 2013
Servicing cable internet and phone. I learned a lot about the cable industry and billing. Management is usually there when you need them and are all hard workers. If one can learn to always be respectful and calm with dealing an irate customer, then there isn't a hard part in the job. Getting to talk to interesting customers or other associates can be the most enjoyable part of the job without a doubt.
Great hours and benefits. Excellent job for students who have just graduated.
As a full time worker; you don't get a lot of authority over your hours to start.
Customer Service Representative - Inbound calls (Former Employee) – Barrie, ON – 18 August 2013
> listening to different types of calls everyday. > finding solution to every problem calmly, politely and in a respectful manner >management and co-workers were friendly and helping hands >tackling with angry or frustrated customer >different talks on every call.
Nice place to work if they could keep the offices open.
Customer Service Representative (Former Employee) – Chatham-Kent, ON and Home Agent – 14 June 2013
After being laid off from the Chatham, ON office I was asked to come back as a Home Agent only to be laid off a second time. I love the supportive environment, the regular coaching feedbacks but it is frustrating knowing I turned down other jobs to come back as Home Agent only to be laid off again.
Very supportive co-workers, everyone works as a team to help out.
CSR Agent (Former Employee) – Chatham-Kent, ON – 2 February 2013
I worked from home so once i signed on we had to sign into a chat room where our team would meet. We had fun entertaining each other in that chat room along with helped each other when we had difficulty with a program. I learned how to have patients with customers, defuse irate callers, multitasking skills and problems solving skills to fit the situation. Management was there to help us with any question and concerns. I loved my co-workers we all worked together to succeed. I enjoyed helping the customer and resolving there problems.
Customer Service Agent/ Floor Supervisor (Former Employee) – London, ON – 22 December 2012
At Transcom, the Management has always played the best role in the company all over. I've learnt the best from the most professional trainers , how to be of assistance , make sales , which made the job all the more easier.