Interesting Customer Support Role for internet/phone/cable
Customer Service Representative (Former Employee), Owen Sound, ON – December 14, 2014
Pros: flexible hours
Cons: minimum wage
As an outsource company managing client problem calls for Comcast Telecom U.S services, it was interesting to serve in a support role assisting and resolving client issues to bring them back online and also provide opportunities for increased services. This 24/7 operation provided a flexible work schedule that suited my part-time needs.
Productive and fun filled experience working in a call center. It helps me develop my communication and listening skills.
Technical/Customer Service Representative (Current Employee), Philippines – September 27, 2014
Pros: freebies, extended lunch and breaks and spot cash
Being in a call center requires an 8-12 hours of working. Mostly, I'm on graveyard shifting and being flexible when it comes to my shift is very important. I always report on time and I don't have any attendance issues. I learned a lot from my company and how they manage the people that works for them. We work as a team to reach one goal. I've been – more... working in BPO for almost 6 years and I know it's not an easy job but I learn to love my job, to appreciate and being thankful to my co-workers/friends,management and the company for giving me the opportunity to be part of that success. It helps me develop my listening and communication skills which makes a better individual. – less
Virtual Internet Technical support (Former Employee), Denver, CO – September 16, 2014
Pros: steady work hours and nice supervisors
Cons: switching projects
I would still be working for them but I was dumb and left. I worked internet support for a number of years and loved it. I would go back anytime I enjoyed working as tier 2 tech and thought it was the best job there was
Help desk agent (Former Employee), Budapest – April 16, 2014
- I answered questions of customers and solved their problems - I learned to work efficient and fast - managament is professional and friendly - my co-workers are helpful and hardworking - the hardest part of the job to handling some very problematic customers - was really enjoyable to help others
Customer service rep (Former Employee), San Antonio, TX – March 20, 2014
Pros: very nice work inviorment
Cons: lack on assistance with floor support
a typical day at work would be assisting members with there equiptment, troubleshooting threw the computer, helping itrate customers. I learned many of things nvolving technical support, how to assist with irate members many things involving billing, small talk, relating myself with the customer. My coworkers were very friendly everyone was nice to – more... new and old associates. We all helped each other with problems we each had. Hardest part of the job was when we had sup calls none of our team leaders were around to assist us with our problems. I enjoyed working there very friendly and conforable – less
Customer Service Representative (CSR) (Former Employee), Lafayette, LA – January 29, 2014
Pros: lots of training for new campaigns.
Cons: picking up the slack for employees who wouldn't show up for schedule.
I was lucky enough to begin with the company and end with them too. I learned alot of new computer skills and customer service skills, and how patient I really am. The hardest part of the job was getting calls from very elderly customers but it was also the most rewarding when you could get their problems solved and sometimes you taught them something – more... new, too. The most enjoyable part of the job was the Christmas Party at the holiday time, it was always the best! – less
Transcom was a laid back and fun environment to work in. Was a steady paced work place and the people I worked alongside with were great.
Inbound/ Outbound Collections Advisor (Former Employee), Leeds, ENG – January 29, 2014
A typical day at work would involve handling inbound/ outbound calls from customers concerning their debts. I learned that I had to take into account peoples affordability's to setting up payment plans, how to deal with vulnerable people and people that were in a very bad financial situation. Management at this company wasn't the strongest side but – more... they were there if you needed their help with work. The colleagues I worked with were good people which helped and made it easier to form a team bond and working together. There wasn't really a hard side to the job if you kept on top of your work to hit targets but there are times in this kind of job where contacting the right person can be a struggle. The best part of the job was working with the people in there as I built a very good relationship with other colleagues and made a lot of good friends. – less
Customer Service (Former Employee), AT HOME – January 16, 2014
Cons: no benefits, abusive customers
The worst call center type job I have ever experienced. High call volume with a high percentage of verbal abuse from customers. Management was very professional and willing to work with you but since it was work from home they were able to get around giving benefits, sick time,or vacation.
Customer Service Rep (Current Employee), work from home – November 18, 2013
Pros: being in the comfort of my home.
Cons: no onhand help
Comfortable relaxed workplace, taking inbound calls for AARP customers.I enjoy working in my own area away from other workers and managers. The hardest part of the job is also working alone so I'm not able to get help from co-workers and managers.