Customer Service (Former Employee), Barrie – July 21, 2014
A typical day was answering calls from Clients questions and concerns. I learned how to troubleshoot productively. Management was not really around a lot. The hardest part of the job was the noise level. The most enjoyable was helping the elderly with their tv remotes.
Customer Service Rep (Current Employee), work from home – November 18, 2013
Pros: being in the comfort of my home.
Cons: no onhand help
Comfortable relaxed workplace, taking inbound calls for AARP customers.I enjoy working in my own area away from other workers and managers. The hardest part of the job is also working alone so I'm not able to get help from co-workers and managers.
I don't know what it's like working in the actual building for Transcom, but working as a WAH Agent, they didn't treat me very fairly.
Customer Service (WAH) Agent (Former Employee), Remote – October 29, 2013
I wouldn't recommend working for Transcom as a WAH (Work At Home) Agent. It was always a chore to get the supervisor on the phone when you had a SUP Call and believe me, you will get tons of SUP calls!!! Their SMEES were difficult to give me help too. They always were just too busy helping others. Good people to work for in many ways, but way too much – more... demand for sales goals to be met, as well as VERY CRABBY AND DEMANDING CUSTOMERS!!!!
A perfect training place and will improve your ability in Multitasking
CALL CENTRE AGENT (Former Employee), Iloilo City, Philippines – October 24, 2013
Pros: night diff in salary and free transportation
Cons: long hours
Work is all about Customer Service through inbound calls and rendering appropriate care for the clients and I've learned a lot in handling customers especially in Telemarketing and very manageable job that is sometimes stressful but the environment or colleagues are very fair and fun to be with, the hardest part would be the consistency of the work – more... and the most enjoyable would be letting the client or customers satisfied by the services you've given. – less
My day starts with accepting calls to activate/troubleshoot cable boxes of customers. I have learned to deal with different types of people and providing my customers the great experience by resolving their issues in a timely manner. The management is so generous in providing all the resources I need to fulfill my job. I also love my co-workers because – more... as a team, we work together and they're always there to support and help each other to reach our team's goal. Handling chronic and irate callers is the hardest part of my job but I've learned how to deal with these customers through years of experience. The most enjoyable part of my job is when I resolve the customer's issue and leaving them the best experience on the phone with me. – less
Driver (Former Employee), Washington, DC – May 2, 2013
Atypical day consist of a lot of driving. Picking people up and delivering documents. Theres not much to learn except the city maybe if you arent already familiar. The top management was very hard to deal with just because of a cultural barrier. His way of life is different from the avereage american and usually he and other employess and even customers – more... bumbed heads alot. The hardest part of the job was dealing with the "boss". The most enjoyable was the drives threw the city. – less
I would like to further my career in a field that is related to accounting. I work from home now and would love to continue to work from home.
Technical Support Agent (Current Employee), Colorado – April 15, 2013
Pros: work from home
Cons: work in office
A typical day at work consists of a split shift where I answer phone calls from customers who are having issues with their satellite internet. I work from home so I have a separate office in my house that is completely quiet and free of distractions. I have learned a lot about myself while working at Transcom. As a technical support agent I learned – more... more about technology and computers than I ever though was possible. What I learned most working at Transcom was personal. I realized that I didn't want to be working in a low-end position and I wanted to make sure that my grades in school were not just good but that they exuded a high level of intelligence because I wanted to start climbing the ladder to success. I have always been a career driven women and I realized that I could achieve my dreams. Therefore, I worked full-time, while graduating with a 3.97 GPA, as well as maintaining a household with 3 babies. I do not have any management experience with Transcom. I help all new agents that are starting with any questions that they have but I am not in a management position. I work very well with co-workers. Rather it is at home or in an office. I am personable and have never had issues with any co-workers. The hardest part of this job is that it doesn't challenge me. It is easy work that is tedious. The most enjoyable part of this job is talking to people everyday and interacting with them on a personal level. I enjoy this job because it has taught me patience and made me realize that sometimes listening is better than talking. – less
do you work at the one on i-10 and vance jackson? what exactly are your job responsibilities? how much do you get paid an hour?
Job Work/Life Balance
Excellent rapport with co-workers and supervision
Customer Service Representative (Former Employee), Tonawanda, NY – August 14, 2012
Pros: understanding supervisor
Cons: poor health care
Enjoyed working with my co-workers. Immediate supervision, very open to questions, assisting me to reach my goals. Hardest part of job was assisting customers within the limited amount of time the company allowed us to work in. Best part of job was customer's gratitude when I was able to solve/answer their questions quickly.