Exciting and ever changing work environment.
Call Center Representative (Former Employee) – Brockville, ON – 29 June 2014
At Transcom my job was to assist new and current customers with placing orders and servicing orders that had been placed. During my time there I learned how to proficiently operate several programs that helped me accommodate the customers needs. My team was very helpful, it seemed as if everyone around me was more than willing to assist if I was confused about anything. Helping to put on smile on someones face and knowing that I either successfully placed their order or resolved their issue in one call was probably my favorite part of the job. Though, the constant flux of information and polices changing on a daily basis was a little more than challenging, I managed to keep up.
Constant information flux.