Sales Specialist (Former Employee) – Barrie, ON – 20 December 2016
I have been working at Transcom for a few months now, and it has been the worst work experience I have ever had. The training is terrible, they don't teach you anything. The management is so poorly done. People get fired every day and they quit every day because it is a terrible place to work.
Customer Service Representative (Co-op) (Former Employee) – Barrie, ON – 14 December 2016
Transcom's client was not a very good company and because of this their customers were highly disappointed with quality of service they were getting and customer support representatives had to suffer their anger and concerns.
Sales and account changes (Current Employee) – Barrie, ON – 13 December 2016
This is a call center job they have a no hangup policy they do shift-bids so you will be stuck with your hours for 3-6 months there are little to no incentives and little to no room for advancement the management in my opinion severely lacks in ability and consistency it is hourly pay and they do offer some health benefits.
Customer Service Representative (Former Employee) – Barrie, ON – 19 October 2016
I worked overnights with a lot of really nice, friendly co-workers. I would get incoming calls about internet and cable problems. I learned how to make online payments for a company and how to troubleshoot tech problems. The hardest part of the job was the long hours without any physical activity. The most enjoyable part of the job was meeting lots of new people; in person as co-workers and on the phone with people from a different country.
Great place to work if you are female, not so much if you are male
CSR - Customer Service Representative (Current Employee) – Barrie, ON – 12 October 2016
Very much enjoy the job itself, and try to stay out of office politics. Sad part is in the world we live in several men have been fired for inappropriate behaviour (if you know what I mean) without proof. Be careful who you are friendly with. All they have to do is go to HR, make a false claim against you and BAM, fired!
Leadership Development Programme (Current Employee) – Barrie, ON – 14 July 2016
Need for strategic approach to human resource management. Agents take calls from Cable/Internet/Phone customers. Team Leads provide assistance when required. Coaches for areas of improvement subsequent to call review for Agents.
Customer Service Representative (Former Employee) – Brockville, ON – 31 May 2016
The co-workers makes the day go by easier, and with the fast paced environment days go by fast. With the policies always changing makes the work more stressful. The repetitiveness comes really fast and will get boring and tedious. The caller are usually always angry as they are calling because there is an issue that needs to be resolved.
Customer Service Representative (Former Employee) – St. Catharines, ON – 27 February 2016
I really enjoyed the job experience at Transcom. The people that I worked for and with were very flexible and helpful. Trancsom also taught me how to deal with irrated customers and also helped me with conflict resolution.
Customer Service Rep (Current Employee) – Barrie, ON – 6 October 2015
Friendly and clean environment, Knowledgeable management. Enjoyed sharpening my sales skills and terminology. Best part of the job would be achieving quota and making some new friends along the way and learning from our experiences and growing as a team. No opportunity for commission for Cold selling.
Customer Service Representative (Former Employee) – Brockville, ON – 12 August 2015
It was a pleasure talking to the inbound customers and providing them with the best service available to me. As your typical call center goes internal conflict and with a diverse group of colleagues you learn to adapt.
Friendly workplace with many opportunities for career advancements
Full time customer service representative (Former Employee) – Barrie, ON – 31 July 2015
I really enjoyed me experience with working with Transcom. The campaign I worked for was called BrightHouse, an American cable company. I took inbound calls for billing and technical support. Its a great job for working with customer service and gaining people skills. Theres almost 500 people who work at transcom so its really easy to make some great friends and everyone is really supportive and helpful. The most difficult part of the job was dealing with angry customers but I learned how to be quick on my feet and finding the best solutions to most problems.