Customer Service Representative (Current Employee), St. Catharines, ON – January 30, 2014
Pros: indoor job. dental benefits and medical insurance.
Cons: sitting on the chair for a long time without calls is boring.
I learned how to be patient with customers. The hardest part is to how to let the customer calm and convenience customers with the answers . I am friendly with my co-workers. the most enjoyable part is to speak with different people with different minds.
the hardest part is to understand different accent of people and solve their problems. i try to – more... do my best to let my customer feel happy and satisfied. – less
Customer Service Representative (CSR) (Former Employee), Lafayette, LA – January 29, 2014
Pros: lots of training for new campaigns.
Cons: picking up the slack for employees who wouldn't show up for schedule.
I was lucky enough to begin with the company and end with them too. I learned alot of new computer skills and customer service skills, and how patient I really am. The hardest part of the job was getting calls from very elderly customers but it was also the most rewarding when you could get their problems solved and sometimes you taught them something – more... new, too. The most enjoyable part of the job was the Christmas Party at the holiday time, it was always the best! – less
Transcom was a laid back and fun environment to work in. Was a steady paced work place and the people I worked alongside with were great.
Inbound/ Outbound Collections Advisor (Former Employee), Leeds, ENG – January 29, 2014
A typical day at work would involve handling inbound/ outbound calls from customers concerning their debts. I learned that I had to take into account peoples affordability's to setting up payment plans, how to deal with vulnerable people and people that were in a very bad financial situation. Management at this company wasn't the strongest side but – more... they were there if you needed their help with work. The colleagues I worked with were good people which helped and made it easier to form a team bond and working together. There wasn't really a hard side to the job if you kept on top of your work to hit targets but there are times in this kind of job where contacting the right person can be a struggle. The best part of the job was working with the people in there as I built a very good relationship with other colleagues and made a lot of good friends. – less
Customer Service (Former Employee), AT HOME – January 16, 2014
Cons: no benefits, abusive customers
The worst call center type job I have ever experienced. High call volume with a high percentage of verbal abuse from customers. Management was very professional and willing to work with you but since it was work from home they were able to get around giving benefits, sick time,or vacation.
Customer Service Rep (Current Employee), work from home – November 18, 2013
Pros: being in the comfort of my home.
Cons: no onhand help
Comfortable relaxed workplace, taking inbound calls for AARP customers.I enjoy working in my own area away from other workers and managers. The hardest part of the job is also working alone so I'm not able to get help from co-workers and managers.
I don't know what it's like working in the actual building for Transcom, but working as a WAH Agent, they didn't treat me very fairly.
Customer Service (WAH) Agent (Former Employee), Remote – October 29, 2013
I wouldn't recommend working for Transcom as a WAH (Work At Home) Agent. It was always a chore to get the supervisor on the phone when you had a SUP Call and believe me, you will get tons of SUP calls!!! Their SMEES were difficult to give me help too. They always were just too busy helping others. Good people to work for in many ways, but way too much – more... demand for sales goals to be met, as well as VERY CRABBY AND DEMANDING CUSTOMERS!!!!
A perfect training place and will improve your ability in Multitasking
CALL CENTRE AGENT (Former Employee), Iloilo City, Philippines – October 24, 2013
Pros: night diff in salary and free transportation
Cons: long hours
Work is all about Customer Service through inbound calls and rendering appropriate care for the clients and I've learned a lot in handling customers especially in Telemarketing and very manageable job that is sometimes stressful but the environment or colleagues are very fair and fun to be with, the hardest part would be the consistency of the work – more... and the most enjoyable would be letting the client or customers satisfied by the services you've given. – less
My day starts with accepting calls to activate/troubleshoot cable boxes of customers. I have learned to deal with different types of people and providing my customers the great experience by resolving their issues in a timely manner. The management is so generous in providing all the resources I need to fulfill my job. I also love my co-workers because – more... as a team, we work together and they're always there to support and help each other to reach our team's goal. Handling chronic and irate callers is the hardest part of my job but I've learned how to deal with these customers through years of experience. The most enjoyable part of my job is when I resolve the customer's issue and leaving them the best experience on the phone with me. – less
Driver (Former Employee), Washington, DC – May 2, 2013
Atypical day consist of a lot of driving. Picking people up and delivering documents. Theres not much to learn except the city maybe if you arent already familiar. The top management was very hard to deal with just because of a cultural barrier. His way of life is different from the avereage american and usually he and other employess and even customers – more... bumbed heads alot. The hardest part of the job was dealing with the "boss". The most enjoyable was the drives threw the city. – less