Repeative and boring at times.
Customer Service Representative (Former Employee) – St. Catharines, ON – 3 December 2013
Sign in and open dozens of programs to get set up, and sign on to the phones.
Answer calls from angry or stressed customers and try to calm them and solve the problem as fast and efficiently as possible, you have many "stats" to keep up with.
Long hours, but same shifts every week after training and are selected.
Opportunity for over time, and go home earlier.
Open 24/7, decently flexible.
No labour, face to face customer encounters.
Long hours, sometimes boring and stressful.