Customer Service Agent (Former Employee) – Brockville, ON – 26 October 2017
The building was not sanitary, urine and other body fluids on chairs. The team leaders in the building were power hungry they were not there to help they were there to harass especially if the call went over 10 minutes. I wish I could recommend this job but while I was there the company was basically on there knees about to lose the contract. I left the job regarding transportation I left on good terms but they will not hire back a previous employee.
Sales Representative (Full-time) (Former Employee) – Barrie, ON – 14 August 2017
Leaned a lot working for Transcom, the training was okay. There are a lot of things i think they need to work on as a company. The hardest part is speaking with customers and doing the system stuff at the same time.
Director (Current Employee) – Toronto, ON – 15 July 2017
Stay away from this company!! I wish I could write on this but I'm being blocked from using all the truthful words to describe this company..Stay away
Nothing good about this Company!!
Unethical, blame and shame you, they fire you if you go to Whistleblower or HR to report management, bullying and harrassement of employees is encouraged, discrimination, favoritism, nepotism, prejudice thats what leaders do
Billing Agent (Current Employee) – Barrie, ON – 26 June 2017
I worked here for almost a year.If you want low next to minimum wage pay to get yelled at by customers who management defends and tells you to take it then by all means apply here. However Transcom is going under I have been told by management and is losing its clientele, layoffs have begun and if you ever do get hired for some campaign here your job is NOT secure, beware.
CSR - Customer Service Representative (Current Employee) – Barrie, ON – 20 June 2017
I just enjoy working here - sure it is stressful only because of the nature of the job, but it pushes me out of my comfort zone. I have read some of these negative reviews and i find that some of them are melodramatic and nonsensical. truth be told aside from the lack of OT available and the constant "client demands" that make our job more difficult - this is a great job - not my ideal career choice but it does what I need it to do - keeps a roof over my head food in my fridge and gas in my car...that is all it needs to be
Customer Service Representative (Former Employee) – Barrie, ON – 30 April 2017
You come in an log into the phone and computer and you take calls and help the customers. The draw back is that you are expected to take the abuse from the customer and it can be very bad at times. They do put more work and expectations on you with out the pay. There are no raises no bonus. Some of the supervisors are supportive and work for their team members. You are expected to work all holidays no exceptions.
Inbound Customer Service Representative (Former Employee) – Barrie, ON – 4 April 2017
It was an inbound call centre which is a fast paced working environment. It was a centre for a cable company so I answered a lot of concerns about the service customers were receiving. Also answered emails and dealt with financial accounts.
Customer Service Representative (CSR) (Former Employee) – Owen Sound, ON – 25 March 2017
They expect you too be off the phones fast and wrap up any issues quicker than one can do it but that's about it. Every thing else was great people were great and the odd time you would get a angry customer but were do you not right.
Customer Service Specialist (Former Employee) – Barrie, ON – 20 March 2017
Respectful co-workers and management taught me how to fix a cable box when it was malfunctioning. I was able to determine best practices when dealing with the public, by communicating with multiple customers a day.
Sales Representative (Former Employee) – Barrie, ON – 22 February 2017
Where do I begin...? Let me start off by letting you know that many of the people who work here are great!!! They really do try and genuinely care for their fellow colleagues. As a sales specialest, I can attest to the fact that like many others on here, my experience has been far less than stellar. When I first started off, training was fun, informative and lead by someone more than capable of doing the job... not just doing it but excelling at and enjoying it! It all went down hill from there. This company has a massive management problem and the entire management structure needs to be completely reformed from the top down. The miscommunication in this place between colleagues is simply ludicrous! Everyone at Transcom is forced to use their system that has never worked and likely never will. They threaten disciplinary action if you don't use Google Chrome (a browser in which their system is usable) and demand you use Internet Explorer (where the system constantly errors out while in use) you'll be there on the phone with a customer and the system will freeze and error out and they literally tell you to say "we're experiencing an unexpected update" to the customer... ya... great customer service :) . (Ps. Pressing refresh doesn't solve the problem, if it did, it wouldn't reappear within 3 more clicks ;) They claim to be trying to fix the problem when anyone brings it up but let's be real, it's not happening. This is partly at the fault of the money they waste on junk food prizes that could go directly to hiring better people to fix their faulty systems. You have team leadsmore... yelling at you not to do things a certain way but of course they haven't sat down for any length of time long enough to realize that the way they are making their employees do things are incredibly inefficient and nonsensical (I know the team leads and floor supports are afraid to tell the higher ups when there is a problem... which constantly creates... well... PROBLEMS!). If you have any issues with your schedule in Empower being messed up by these people not knowing anything (and BELIEVE ME, you will have plenty) let me just say, good luck. It will never get resolved unless you go straight to HR and then they complain that you went to HR.... hmmmmmmmm.... make sense? Another massive issue here (touched on in another review) are the oversensitive social justice warriors who are scared of any opinion but their own and will report anyone to HR if their frail little opinions cross with an opposing one. Long story short, all of the problems at this place (and they are oh so numerous) are always "solved" by band-aid solutions that quickly fail and consistently ensure the chaos, miscommunication and mismanagement that is Transcom. I'll leave you with a tough question they're desperately trying to figure out... "Why is the employee turnover rate so high here?" hmmmmmm..... think long and hard about that one, and here's a hint, the answer does not include constantly hiring massive waves of new employees that dwindle down to a small few after they discover the mess of Transcom but rather, actually solving the problems that cause employees to detest working here in the first place :)less
Inbound Customer Service Representative (Former Employee) – Barrie, ON – 15 February 2017
Working at Transcom was a total nightmare. The training was ridiculous because there was no hands on training. They allowed behavior that should have not be tolerated what so ever. Very limited support once out of training, and the evaluation process is unnecessarily intense. Also, the lunch room is disgusting.