Terrible, Unfair, Unknowledgable company
CSR - Customer Service Representative (Former Employee) – Brockville, ON – 17 July 2017
I worked there for six years, and each year there were issues with training, pays, hours and schedules. Now don't get me wrong, some people are changing the company for the better. They're on top of their attendance I hear, and they just let go of a few that weren't exceeding expectations. HOW EVER, the Brockville office rarely gave free lunches as the Barrie office does. This office was ran by a man who ended up not doing so much for the company because he would take the money! Now they have a new French Female BM who is changing things, but even she takes advantages of the employees and money. She doesn't care about anyone but herself.
I requested to go back after exiting properly and only been gone a couple weeks to a month - They rejected my application, and said I wasn't the right fit for the job. How was I not being the top 5 in the call center with the highest FCR, AHT, Etc. I lead my team every week. Transcom doesn't deserve good people and their time and worth. Doesn't look like they need it anyways, when it looks like they're closing the office and that I'm sure will happen by end of next year, if not this year.
Management, Recruiting, Breaks, Coworker, Clients, Pay(after deductions), Everything