Business Intelligence & IT Manager
Trans Canada Flow Tolling Inc - Coquitlam, BC

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Coquitlam, BC

Trans Canada Flow Tolling Inc. (TC Flow) was founded in 2012 in British Columbia, Canada as a joint venture between international companies Sanef and Egis Projects. TC Flow provides the toll collection and customer service for the Port Mann / Highway 1 Improvement Project on behalf of Transportation Investment Corporation. Our focus is customer service and assuring the satisfaction of all Port Mann Bridge users and our client by providing world-class service.

TC Flow is currently looking for a new addition to our results-driven team. Are you are an influential, productive team player with excellent analytical, problem-solving and leadership skills? If you can bring a wide breadth of knowledge and understanding of business process modelling, strong business analysis skills, and 5+ years' experience working in an IT business analysis role, we would like to hear from you.

About this opportunity:


  • Translating business needs into analytics/reporting requirements
  • Improving and streamlining processes regarding data flow and data quality to improve data accuracy, viability and value
  • Monitoring performance to ensure the correct operations of Tolling Operations Services
  • Provide adequate business intelligence and data mining in order to optimise the cost efficiency of the system and optimise the service
  • Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver artifacts as needed


  • Managing the Interface Agreement with the Toll System Supplier and other third parties to prevent Toll System defaults that may cause performance degradations
  • Work collaboratively with our client, Toll System provider and internal customers
  • Maintain all systems to provide the maximum availability for the Tolling Operations
  • Ensure PCI-DSS, Information Security and Personal Data Privacy compliance


  • Overseeing and coordinating all activities related to the day-to-day performance of the IT unit
  • Update & administer the Toll System (interfaces, fare table, IVR and Website messages, Auto-Correspondence templates, ...) and verify that the information contained are accurate
  • Keep up to date the inventory of all equipment and relevant documentation of software and optimising the life of equipment and systems
  • Manage IT corporate environment (workstations, operating systems, office and corporate applications, email, intranet, LAN, MindTouch, LMS, WFM) leading to zero disruption of service and within budget.
  • Keep the IT Disaster Recovery plan & Information Management Plan updated
  • Ensure compliance with PCI-DSS Level 1
  • Ensure Information Security and compliance with FOIPPA with respect to Personal Information
  • Ensuring security systems are in place to safeguard and preserve property developed, acquired or controlled by the Company
  • Overseeing and coordinating all activities related to the day-to-day performance of the Business Intelligence unit
  • Develop and track BI reports leading to improvement of the Tolling Operations Services and to improved cost/efficiency
  • Generate status reports, process improvement recommendations, and timely alerts
  • Maintain a consistent, high quality, customer-focused service when working with external or internal customers
  • Staying current with industry trends
  • Other duties as assigned by the management
  • Manage a team of two team members


  • Bachelors Degree or equivalent with IT speciality (major)
  • CISCO certification (UCCX call centre product preferred) is a plus
  • Proficient with SQL language
  • SQL Informix, HTML and experience with data mining will be an asset
  • Experience with ETL
  • Experience in a CRM and call centre environment
  • VBA
  • Advance Excel skills
  • Minimum 5+ years in data or business analysis and IT
  • Experience with managing teams
  • Strong communication skills
  • Strong management and leadership skills with a proactive participative management style
  • Ability to instill and reinforce a strong customer service and business-oriented ethic in the entire team,
  • Ability to work in a diverse environment

If you have the qualifications and the passion to meet this challenge then we would like to explore your potential.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted