Customer Service Representative (Former Employee) – Pickering, ON – 28 April 2017
A typical day at work was focused on warehouse management, store maintenance, shipping and receiving, and lugging heavy merchandise back and forth all throughout the shift. I learned how to utilize my organizational skills as well as became more generally educated on how to perform basic tasks. The hardest part of this job was the lack of proper job sight training and mentorship from upper management.
Sales Associate (Current Employee) – Kitchener, ON – 25 April 2017
I was hired on after the Christmas season, and working at Toys R Us was the perfect entry level, part-time job for a person like myself with no prior work experience. I learned how to work well under pressure in a fast-paced, (sometimes) high stress environment, and my coworkers and managers were all very laid back. Overall, I am thankful for the experiences I've had working at Toys R Us, but once you learn how to run the customer service desk, there is little room for advancement, hence why it is a great entry level job for students. Things could get quite stressful on days where things were busy, there were many (good) sales on at a time, and when we would have technical difficulties like registers and/or computer systems all being down or crashing at the same time. Retail can be a great place to interact with lots of different people on a regular basis, and it really helps if you have a positive attitude or you enjoy interacting with people. However, because there are so many people that you are interacting with on a regular basis, there are bound to be some frustrated customers who use you as the outlet to vent their frustrations. This is in every job of course, but this is especially prevalent during the Christmas/holiday season, in which many customers are already frustrated. It can get very stressful, very quickly. This may not be a good job for anyone who does not enjoy kids/babies, or someone who cannot handle when babies/kids cry, scream, and throw tantrums.
Good hours for students, understanding and accomodating when you have to call in sick/book time off
High stress environment, very noisy and loud at times, can get overwhelming on very busy days
Sales Associate (Former Employee) – Sarnia, ON – 25 April 2017
-shifts usually began with group meeting -not always doing the same job (nice to have change) -management was kind, communicative, understanding and patient -sometimes dealt with harsh customers -would be trained in something new, then told not to do said thing and focus on original job -enjoyed seeing children all day -good balance of work and play -fun events held at store, like events where they build toys and take them home, or switch lego characters with employees
all around good atmosphere majority of the time
pushing protection plans, sometimes understaffed in Babies R Us section
Department Supervisor (Former Employee) – Vaughan, ON – 23 April 2017
The best part about working at Toys R Us is the friends you will make and some of the regular customers you get. But, it pretty much ends there. Store events (i.e. meet & greets, play day, lego make & takes) are pretty fun but are far and few - and you will not always be able to participate in them. The customers are ruthless and demanding. Management will always take the customers side if they are being rude to you.
I quit because I couldn't take some of the customer's rude and entitled attitudes while being forced to apologize or deal with it from management because they were too scared to themselves.
An OK part-time job, but sucks if you work 5-7 days a week.
Sales Associate (Former Employee) – Whitby, ON – 20 April 2017
Can never get a clear idea of the tasks you are assigned. No compliments on a job well done, only criticism is provided. All they care about is making money to meet goals and don't care about the satisfaction of their employees.
Cashier/Customer Service (Former Employee) – Kelowna, BC – 18 April 2017
I had a fantastic time working for Toys R Us, working there enabled me to develop my customer service skills. I have learnt to effectively communicate and collaborate with my colleagues in order to offer the best customer service possible. The management was great and very helpful, it felt like a little family. I enjoyed being able to do different jobs working there, cashier, restock/overstock, warehouse, unpacking, taking calls, taking carts, cleaning. The longer I worked there the more hours I got. Minimum wage for students like me, but worth it!
Stock Associate (Former Employee) – Toronto, ON – 17 April 2017
I came in working at Toys R Us, thinking it would be a chill, fast pace environment. Although the work was fast pace, everything else sucked. lunches were not coordinated, I often went 8 hours without taking any breaks. Management was friendly but sucked.
Sales Representative (Former Employee) – Brampton, ON – 12 April 2017
Working at Toys R Us was pretty fun. I was cleaning, stocking shelves, helping customers, which I really enjoyed doing. I did cash, took out garbage when needed, cleaned washrooms. It was pretty busy since I worked there for a Christmas season.
Truck Bay Associate (Current Employee) – Calgary, AB – 11 April 2017
A good starting job for any young person but there is little chance of advancement. Store also does not have the highest hiring standards, anyone can get in. Most of the managers are great to work with but they can be a little demanding.
Cashier/Stock/ (Former Employee) – St. Catharines, ON – 8 April 2017
I was a seasonal employee in the electronics department for toys r us. I would work the cash register as well as keep shelves stocked. I was very helpful assisting customers since i have a lot of experience outside of a work place with electronics, games, stereos etc. At closing we would make sure our areas were clean and neat. I would have stayed on as an employee if they would have needed another full-time employee. This was my first retail job.
Seasonal Customer Service Representative (Former Employee) – Balzac, AB – 3 April 2017
A typical day consisted of either working floor assisting customers and organizing the store or working in the warehouse unloading shipments and transporting items to customers vehicles. The management was pleasant and easy to deal with. The workplace culture was very positive and fun as many of my co-workers were very kind and helpful. The hardest part of the job was the busy schedule where I was often running around for hours on end between organizing, assisting customers, and doing plenty of heavy lifting. The most enjoyable part was that this work was rewarding and the workplace culture made me enjoy coming into work every day.
Well organized. Rewarding and satisfying work. Positive workplace.
I was a seasonally contracted worker for the holiday season.