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3,560 reviews

Toys 'R' Us Employee Reviews

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Productive and Condusive place to learn merchandising
Seasonal Store Associate - Night Crew (Former Employee), Brampton, ONJanuary 15, 2014
Pros: working with challenging tasks and supportive co-workers
Cons: spending extented hours
The day always starts with the manager's orientation or what is expected to happen all throughout the whole working hours. I learned the concept of merchandising from basic to complex. I eventually developed the sense of accuracy when it comes to stacking, overstocking, pricing , flagging, re-shopping and piecing. With the consistent supervision of – more... the manager, jobs are done with satisfaction. The co-workers are supportive and easily to get along with. The hardest part of the job is to set the store for the first day of the on sale day according to the flyer setting. The most enjoyable part of the job is when you accomplished the tasks with satisfaction. – less
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Fast paced environment
Warehouse Associate (Current Employee), Winnipeg, MBJanuary 1, 2014
Great co-workers and fair management. I enjoy talking to customers about what they are looking to purchase.
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Terrible place where the staff do not matter to management.
Sales Associate (Former Employee), Edmonton, ABDecember 26, 2013
Pros: friendly co-workers.
Cons: everything about them is a con.
They hire so many staff that most of them get lost in translation. They let go staff that do fantastic jobs and keep the ones that don't. I don't recommend this employer to anyone. Certain management do not no anything and should not work there. The only good thing about the place is that the co-workers are great. The worst part is they constantly lie – more... to customers about things and tell you that its how it is. They hire every associate as a 3 month temporary part timer and decide to keep you for another 3 months or so afterword. The pay is gross at 10.30. – less
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Toys 'R' Us
Electronics Cashier (Former Employee), Calgary, ABDecember 12, 2013
Pros: good hours, breaks are spaced out nicely
Cons: systems did not always work and the mean people
It is a great starting job for people wanting work experience and good hours. The people are nice and friendly and the managers are nice. the hardest part is talking to costumers in a bad mood that take it out on you and the most enjoyable part was when people are understanding.
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Good people to work with
Warehouse Associate/World Sales Leader (Current Employee), WinnipegDecember 6, 2013
Pros: discount
Cons: scattered hours
Fast paced.environment. I spent a few months as a lower level manager but felt I was needed more as an associate.
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customer service
Customer Service (Former Employee), Calgary, ABDecember 5, 2013
Working retail as a cashier selling toys and product, and stocked some product every once and a while. Learned cash handling, how to big ticket items, etc. Management was poor.
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coming up through the ranks
Store Manager (Former Employee), Brampton, ONDecember 2, 2013
i came up through the ranks in toys r us, starting from a seasonal employee to becoming a manager and had a great working relationship with all the staff to the point that we became to feel like a family. i was able to learn a lot along the way and was then able to pass on what i have learned to employees both new and old. although it was difficult – more... to become a manager to people that had taught me along the way, i managed to show them the leadership that provided them the tools to do the job correctly. although i do miss the staff, i will always remember them. – less
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I loved it, best years of work in my life!
World Sales Leader/ Keyholder (Former Employee), Markham, OnNovember 29, 2013
Pros: great staff, flexible hours
Cons: not enough hours at times...
It was a great experience to work for Toys R Us. I worked there for about 8 years. I moved up fast into a leadership position and the management team was outstanding. There were so many different avenues in which to challenge oneself there. You decide how far you want to go with them, your work paysoff and growth is very achievable with them.
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fun workplace and friendly
Outdoors Pick up/Deliveries (Former Employee), Winnipeg, MBNovember 25, 2013
Pros: lunch break and 2 fifteen minutes break for refreshment
Cons: 8 hour shifts
i liked working in toys r us the amount of time i worked there a seasonal member. its fun working there. friendly people with duties done on time helping each other.
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a typical day
Cashier (Former Employee), kingston, ontarioNovember 24, 2013
Pros: dicount
Cons: late night
a typical day about this job was signing in and making cash transactions. then have break. then do it again. then sign out.
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Productive and fun workplace
Cashier (Former Employee), Calgary abNovember 8, 2013
Great place to work, surrounded by fun & hard working people. Good pay & hours.
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It enjoyed it a lot
Cashier (Former Employee), LondonOctober 31, 2013
Pros: learning about the products
Cons: was only for christmas
I was Monday to Friday as Christmas help I learned a lot about the different types of toys. I enjoyed working with management as well as my many co workers. The hardest part of the job was I was only Christmas help the most enjoyable part of the job was seeing all the new toys that were coming out.
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productive and fun workplace
Stock Associate (Former Employee), Toronto, ONOctober 24, 2013
I would come in go into the back and see if we had any trucks that arrived that needed to be unpacked. If there was I would be unpacking the truck and also doing carry outs to cars (carrying cribs,strollers,etc to destination if called) I would also take phone calls from customers who needed help finding something or who just needed to pick up an order. – more... Two hours before closing time I would start cleaning bathrooms as well as the store and locking doors. I learned how to work as a team and also individually while I was at Toys R Us. I also learned how to tailor my customer service skills and my communication skills. The hardest part of the job was working on something and being paged in and out like every second but I didn't really mind it, I just worked harder and moved faster. The most enjoyable part I would say was seeing all the happy kids and customers. – less
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not a good company to work for
Babies R Us Associate (Former Employee), GTASeptember 24, 2013
Cons: a lot!
-interact with customers, merchandise product, clean
-management very unorganized, and not understanding of scheduling as discussed many times over. (they schedule 2 shifts for an entire day, and you are required to either work 8.5 hrs or 3 hrs. they do not allow leaving early for daycare pick ups or doctor apt.)
-they are very understaffed to the point – more... ppl have handed in their two weeks notice and the management continue to schedule said employee
-don't seem to concerned with health and safety, pile stock carts 7 or 8 feet tall and pull onto sales floor full of children and pregnant women
-all employees start off as casual hire and switched to part time after 3 months if they like you, or they may keep you as casual, so you cannot work toward earning benefits or vacation days
-only 15% discount for employees to purchase products – less
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Great
Retail Sales Associate (Former Employee), Pickering, ONSeptember 22, 2013
I thoroughly enjoyed being employed by this company. I was there for a long time without much advancement. Was hoping for a promotion.
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First jobs aren't always the best
Cashier/Sales Associate (Former Employee), Winnipeg, MBSeptember 13, 2013
First jobs aren't always the best. No matter how great of an outlook a company seems to have, it could always be different once you've taken a step and have had a good look on the inside.
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Toys
Sales Associate (Former Employee), EdmontonSeptember 10, 2013
Pros: people, children running around
Cons: cant say there are any to explain
I wish I had more to say about this job, I was not here long enough for it to make a huge impact in my life, but I did enjoy the people I was with. I love being around people and meeting new people. I have a need to meet new people.
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Not working enough.
Sales Associate (Current Employee), Calgary, ABAugust 28, 2013
Cons: short shift, rude coworkers.
Despite me advancing my concern for lack of hours, I am only being given two 5 hour shifts per week. The work environment is fairly negative considering most of my fellow employees are always in a bad mood. When I get there, I usually make a round across the floor to make sure things are in it's place and not on the floor. If i'm not needed elsewhere, – more... i'll tend to cashier. The best and most uplifting part of my job is the children and their excitement for new toys! – less
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A fun environment, with positive goals and team work
500's-(Stock boy) & Bike Builder (Current Employee), Scarborough, ONAugust 21, 2013
Pros: good staffing
Cons: long days
A day at ToysRus is always different as I deal with a lot of different customers. I always make sure I try my best to find my customers needs and make sure they are satisfied.
I've learned a lot of new job skills as well as personal skills. The management team is great. They always have a goal to reach and we work well as a group. My co-workers are – more... also great as they have good work ethic and positive attitudes.
The hardest part of the job is dealing with upset customers. We always try our best to make light of the situation and make sure our customers leave happy. The most of the enjoyable part of the job would be the team that I work with and the fact that we're a family. – less
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Always puts a smile on my face
sales repesentative (Former Employee), Windsor, ONAugust 21, 2013
Pros: staff lunches
Cons: no cons
While working i would help move and load the heavier objects for the customers, and make sure the store remains clean. The staff their were all great funny people, who liked to laugh and have fun but were still all about results and getting things done. The hardest part of the day would be cleaning the store after a long days work. Helping kids and – more... parents pick the best toys. – less

About Toys 'R' Us

Toys“R”Us, Inc. is the world’s leading dedicated toy and juvenile products retailer, offering a differentiated – Read more