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3,500 reviews

Toys 'R' Us Canada Employee Reviews

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Fast-paced environment, nice co-workers
Cashier/Sales Associate (Former Employee), Winnipeg, MBJune 23, 2014
Pros: free lunches, good hours, nice co-workers
Cons: if you were scheduled until 10:00pm you'd sometimes stay till 12:00am, they said they would keep you after christmas season was done but they didn't, add-on sales expectations were too high
A typical day at work would be having a staff-meeting before we opened the doors. The manager on duty at that time would tell us all (if you were working evenings) what places we would be piecing (bringing the merch. to the front of the shelves/cleaning the floors) for example, someone would be piecing girls, someone would be piecing boys, etc., then – more... if we were working days or evenings, he'd tell us what cash register we'd be working on, and then he'd tell us to try and meet the goal for the add on sales, and then we'd go to work.
If you weren't on cash register 1 or 2, you'd immediately take a cart full of returned merchandise and find where each item goes (unless the packaging was damaged). Then for the rest of your shift you'd find misplaced merchandise and bring it back to its correct spot, help customers, and sometimes you were called to cash if the lines were long.

Most enjoyable part of the job was the co-workers, I met a lot of nice people there and it was sad to leave. Also, the managers bought pizza and pop for us so that was cool.

Hardest part of the job was the add-on sales. If you weren't meeting the expectation they'd yell at you.

Most of the co-workers were very friendly, but there were a few who would get annoyed if you asked them a question. – less
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Positive work environment with fun managers
Part Time Associate (Former Employee), Nepean, ONJune 16, 2014
Pros: positive work environment
Cons: not too much room for advancement
Toys R' Us has a great team put together from their managers, down to their common employees. As a Part Time Associate I organized the back room and would bring out stock to customers to their cars, as well as help clean up the floor of the store whenever possible. My co-workers were always light-hearted and i had a lot of fun with them, as well as – more... the managers. There wasn't really a hard part about my job, but it still taught me patience with customers, as well as organization. – less
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toys r us
wharehousing (Former Employee), calgary abJune 9, 2014
great place co-workers and management easy to get along with and your constantly busy making the work day seem to pass by in no time at all.
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Productive Work Atmosphere
Cashier (Former Employee), Brampton, ONJune 9, 2014
I enjoyed every aspect of the job. I got a long with customers very well, as well as the management.
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Great work environment, cooperative team members including management staff.
Sales Representative (Former Employee), Mississauga, ONJune 9, 2014
Pros: 15% employee discount, flexible hours. awesome management staff.
Tasks include costumer service, placing orders, inventory management. Receiving shipments, preparing for sales and organizing store accordingly. Great team members, always willing to lend a hand.
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Fun and rewarding when the hours are available
Sales Associate/Customer Service Representative (Current Employee), Dartmouth, NSJune 7, 2014
I really enjoyed everyone that I worked with. I had the opportunity to really help a lot of people celebrate bigs stepping stones in their personal lives, and just get excited with children about their new toys. While I did this, I was also able to give parents accurate advice when purchasing their products. The biggest negative that I found with this – more... job was the complete lack available hours. – less
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Thoroughly enjoyed working for this company
SALES ASSOCIATE (Former Employee), St. CatharinesJune 1, 2014
Pros: fast paced work, employee relationships were great, management was fantastic to work for and with.
Cons: seasonal work, upset customers on a more frequent basis, disorganized stock at times.
I very much enjoyed my time at Toys R Us. The management provided a great amount of quality training, team work was easy to execute and participate in. My employee relationships were good and I enjoyed building customer relationships as well. This companies outlook and vision is amazing and I would not hesitate to work for them again.
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Learning experince
Cashier and Customer Service (Former Employee), Vaughan, ONMay 23, 2014
Pros: free season passes, co-workers, enviroment
Cons: seasonal
- Great staff
- Learning experience
- Exceptional management and leadership, wonderful team to be a part of.
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really great company to work with
sales and customer service assosiate (Former Employee), winnipegMay 23, 2014
Pros: toys
Cons: sometimes there isnt alot to do
fantastic people and a great environment to work in.
you would normally just handle the cash register and so there isnt a lot going on when its not busy. you work with great people and the management is great.
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My favourite work place
Cashier, Customer Service (Former Employee), Markham, ONMay 16, 2014
I loved working for Toys R Us as this was the job I got in high school.
I worked long hours, did double shifts, got along with all my co-workers, and made lots of friends. It was my second family and the managers/directors were very friendly and it was a pleasure working with them. I learned that patience really is a virtue! I started off as a cashier – more... and made my way as a customer service representative. – less
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It was okay
Cashier (Former Employee), Richmond HillMay 12, 2014
Cons: bad hours
shifts got cut extremely when new director came in like we all went from having decent shifts that we can live off to 3-4hour shifts 1-2 days a week or 5-6 3 hour shifts versus 1-3 LONG hour shifts which was much better.
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Toys R Us, There's toys in the store... what else can I say?
Cashier (Current Employee), Markham, OnApril 29, 2014
Working at Toys R Us has been very eventful. I have only been there for 7 months now and a lot has already happened. Everyday is usually about the same, pretty quiet until the kids get out from school then gets a little busier. Now that summer is coming up its getting a little busier as well. Management has been pretty helpful, but unfortunately I have – more... broken my finger and they haven't been so cooperative with me. I understand that my duties are the same and I still have to do what I am able to, but when I have a doctors appointment final notice and am going to bring a note for you, please do not tell me you are going to write me up for having to leave an hour early. I have learned how to react to certain situations and how to deal with them better. I have worked in the customer service section of this store and have came by some very angry customers and have learned how to calm them down and have them leave the store satisfied and happy with the service provided. Everyone who works there are very friendly and great to work there, having coworkers who are friendly and easy going make the work place a much better place to work. Overall, Toys R Us is a pretty good company, and I can not say they are perfect because what company would be? I enjoy working there and everything is good, just wish it was a full time position. – less
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The employees are respectful towards each other with friendly staff.
Sales Associate (Current Employee), Mississauga, ONApril 23, 2014
There is a good job culture at Toys R Us with managers and employees respectful towards each other. However, I believe there is poor management as most of the times there are only 2-3 employees scheduled to work a shift requiring at least 5 people.There also needs to be better communication between managers since most of the times their instructions – more... are conflicting with each other. – less
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Busy workplace that requires a lot of energy and attention.
Cashier (Current Employee), Rocky View, ABApril 21, 2014
Pros: if you give notice for time off, you will get mostly any dates you need off.
Cons: certain times of the year, mostly after christmas, everyone's hours get cut. you don't really have a say in how late you work if you close, they change it without asking.
When you go to work whatever area you were trained in is the area you will work in. They teach you what you need to know about the area and you learn more as you go. Most of the managers are very nice and helpful. The hardest part of the job is learning about BPP's and selling them to customers; there is a lot of information that goes with them and – more... every different item they can be sold with. The most enjoyable part would be making friends with your co-workers and having satisfied customers. – less
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Productive and Fun
Electronics Associate (Current Employee), Pickering, ONApril 20, 2014
Pros: employee events and job events
Cons: rotating long and short hours, low pay
Productive and Fun to be able to interact with kids.....a good starter up Job
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Very fun workplace!
Sales Clerk (Former Employee), Dartmouth, NSApril 19, 2014
Pros: fun co-workers and managers, felixable hours, nice customers
Cons: cleaning up
Toys R Us was my very first job and I've been loving it ever since! I don't want to leave but I know finding a career will be best for me.
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Enjoyable staff
Merchandiser / Cashier (Former Employee), Edmonton, ABApril 4, 2014
I am a hard working individual who can work as a team or on my own with little or no supervision. I am punctual and reliable. I am always willing to gain more knowledge to increase my skills and experiences. I work quickly and efficiently to meet customers' needs. I look forward to a long term employment with any company who is willing to hire me as – more... a dedicated employee. – less
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Productive, long hours
Sales Associate (Former Employee), Ottawa, ONMarch 31, 2014
direct customers to toys/ things they are looking for & answer any questions they might have
operate cash/debit/credit machines
load and unload storage
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Fun work place with creat staff and customer service.
CUSTOMER SERVICE/SALES (Seasonal Help) (Former Employee), Newmarket OnMarch 25, 2014
Pros: food court beside work. great enviroment.
Cons: seasonal
A typical day at Toys "R" Us always started by clocking in, saying hello to my fellow staff then starting my shift in the electronics department.
Most of the time I was by myself in the electronics department, there for I had no experienced staff helping me. I learned to over came this challenge and make sure I could provide the best customer service – more... possible to all my customers and make sure they left not only satisfied, but happy.

My management and co-workers were extremely friendly, and we helped each other get by the day. Helping each other with customer service, and stocking items and piecing them.

Id say the hardest part of my job was that I was younger and not eager to work as hard as I am now.

The most enjoyable part of my job was assisting kids looking for video games, and seeing there faces when their parents would buy it for them.
Also as I was younger working for Toys "R" Us, I also played video games in my spare time, being in an environment where I got to talk about what I enjoy doing was also a great part of my job. – less
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Very productive work environment
Customer Service Manager (Former Employee), Scarborough, OnMarch 18, 2014
Pros: toys and lots more
Cons: long hours
Great staff, fun atmosphere, lots of challenges and meeting great people. The hardest part of the job was dealing with recalled items. The most enjoyable was were working with the staff and vendors.

About Toys 'R' Us

Toys“R”Us, Inc. is the world’s leading dedicated toy and juvenile products retailer, offering a differentiated – Read more