Bilingual Consumer Relations Representative
Toyo Tire Canada - Richmond, BC

TOYO TIRE CANADA

Toyo Tires has earned a reputation of excellence both to its customers and team members over the last 64 years If you are looking to get your career on track with one of the fastest growing tire manufacturers in Canada then you have found your home.
We are recruiting for a Bilingual (French & English) Consumer Relations Representative based in Richmond, BC

This person will resolve consumer inquiries and coordinate consumer and dealer interaction via telephone and e-mail communication. In addition, he/she will carry out the following responsibilities.

- Address consumer inquiries and provide product/service recommendations
- Vehicle quality issues as pertaining to tire wear
- Suggests closest dealer locations to consumers
- Ensures dealers are administering terms of contract as expected
- Monitor and report on quality, trends, and product concerns
- Assist with B2B National Account process for French speaking dealers
- Proof read and adapt TCI’s advertising material from English to French as requested
- Other projects and tasks as assigned

Education & Experience:
- 3-5 years experience in consumer relations/customer service
- Automotive or tire industry experience is desirable
- College Certificate
- Or an equivalent combination of education and experience

Communication Skills:
- Fully bilingual (French & English), written & spoken
- Strong ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups internally and externally
- Excellent French writing skills

Other Skills & Abilities:
- Strong organizational skills
- Solid computer skills, particularly in Windows 7
- Proficiency in AS400 is desirable
- Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)

Working Conditions:
- National position working hours will bridge east and west time zones
- Commence work at 7:00am finishes 4:00pm
- Work week Monday to Friday

Please visit our website to learn more about us www.toyocanada.com


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About this company
Toyo Tires has earned a reputation of excellence both to its customers and team members over the last 64 years If you are looking to get...