Minimum working hours a day is 12. Reason for this is that it takes a while to complete a service call, which I understand. And, one must make at least 8 calls a day to get a decent day's pay.
I've learned a lot of things though, anything about towing and recovery; From Servicing clients/people, to troubleshooting immobile vehicles,(mind you, oftentimes wrecked ones cause they like me that much), to transport of it (anywhere from within and outside Ontario like Montreal or New York), and to completion of service and making CAA members happy, it's a very challenging job. Training is provided anyway, just follow through with what was taught and away you go.
Management and Owners are all good. A bit tough on their constituents at times but I know its just because they have a lot on their plate and they get stressed out too. They take care of tie-up clients, partnerships, promotions, all this to make sure operators are busy making money and thereby the company as well. Management takes care of all repairs and maintenance to make sure everyone can do their jobs out in the field.
Co-workers they're all alright. I salute them. Supportive and Always there to the rescue.
Hardest part of the job is working hours. I mentioned earlier, 12 hours is the minimum and its 6 days a week. Not much time to rest and to spend for family. Neither to do any regular or needed chores for yourself and for your home. And also, ungrateful and mean clients from time to time.(Of course).
Most enjoyable part of working here is I get to service CAA members and get them to smile and be thankful for "saving them". Although its our job to do so but the compliments from them gives that feeling of fulfillment. Also, operators get to go site-seeing all the time. On the way to the client and on haul of vehicle going to its destination, like for example New York, plenty of places to see. Lastly, the pay; decent and well-worth the work done. One must really work his/her tail off though to really appreciate whats there on the paycheque .