Pros: financially stable, health benefits, pension, 401k
Cons: micromanaged, no work/life balance, workaholic culture
The company overall is very financially stable and successful but that's about all the positive feedback I can provide.
The management was absolutely horrific in the service center and HR did nothing about it because the department had strong financials. I was never provided any positive feedback on my performance (which was very good for being there – more... nearly 5 years). The company does a lot to recruit new clients and retain them, but unfortunately it is at the expense of the employees outside life. I was expected to work 10-11 hour days consistently. I would totally agree with the reviewer who said it is a "workoholic" culture.
People there overall are friendly (aside from management), but nobody really has the time to genuinely get to know others because everything is tremendously micromanaged and "time is money" is constantly on your mind. – less