CSR - Customer Service Representative (Current Employee) – Hamilton, ON – 13 January 2017
they pay ok for the skill level of their employees, but for good employees they really should pay more. If youre the white-collar type who can sit on a chair all day this job is for you. Management is probably the best ive seen out of everywhere i worked before but it really isn't saying much. Understanding accents is probably the hardest part of the job
when not taking calls its ok to goof around on the internet
Would only suggest to people who love being chained to their desk
Customer Service Representative (Former Employee) – Hamilton, ON – 1 September 2017
Job is boasted as being "easy", however customer service is never easy. I would receive calls from busy customers that are oftentimes very difficult to understand, which may be fine for the first few times in a day, but during very busy rush hours (that occur each day at least once) it is very frustrating.
I would only suggest this position for people who naturally understand thick foreign accents, love being chained to their desk (breaks are limited and the management is very stern in keeping people at their desks at all times, and are willing to endure the temptation to go postal when customer's repeatedly call back for information that you cannot give them.
DO NOT APPLY IF YOU ARE LOOKING FOR A "CASUAL, EASY-GOING" JOB.
decent training, pay bonuses
customer service (duh), limited career security, management likes to breathe down your neck, low work morale
Overnight client care specialist (Current Employee) – Hamilton, ON – 22 August 2015
Working with real estate can be difficult. There are many times where it's easy to get frustrated and flustered. The job has it fast and stressful times but also its slow and calm times. Knowledge is key to getting through the day. The more you know and the more you listen the easier the job will be. There is always someone to help. This job requires boundless patience and understanding.
Great office culture, comfortable and friendly environment, easy to talk to managers
Bookkeeper (Former Employee) – Hamilton, ON – 29 October 2012
Great place to work. I enjoyed my 2 and a half years there.I learned many things about running a business and the amount of work it takes so things run smoothly. Management was really good. They always went out of their way to help employees out. I found that the hardest part of the job was prioritizing what to do as there was quite a bit that needed to be done. The most enjoyable part of the job for me was dealing with clients concerns and figuring out ways to assist them. I also enjoyed helping the customer service representatives with their job and assisting them when they had questions.