Collector (Current Employee) – Toronto, ON – 23 March 2017
Hating it so far. Long hours of monotonous stressful work. Honestly this is the type of job you do cause you wasted your time in college doing a stupid business degree and can't find a job when you graduate. But if you don't mind harassing- I mean calling people repeatedly every day telling them to pay their bills and being abused verbally by said delinquents then this is the job for you.
Collection Agent (Former Employee) – Toronto, ON – 24 January 2017
After a car accident I was off work for a while, lost my job, then they sicked there collection staff on me. I lost everything!!!! The company is gutless to its employees, work there at your own risk. Your family maybe next.
Collection Agent (Former Employee) – Toronto, ON – 11 December 2016
TCR is a good place to work. After i left for my leave i had lost my job and they did not care. The HR department is very unprofessional. They would answer the calls and than say we will get back to you. Leaving in hope that i can start again. They didn't respond to my emails or messages i left on their voicemail. The mangers there were rude and careless. I honestly suggest to work for MJR or another collection agency where they would actually answer your calls and treat you much better as a employee
Collections Officer (Former Employee) – Moncton, NB – 27 November 2015
I really enjoyed working for Total Credit Recovery,But unfourtnley the company had closed there doors in September 2015 :( The job was collecting for over due accounts.. It was salary based as well. Management was great..
Collection Officer (Former Employee) – Mississauga ON – 23 August 2015
At Credit Recovery i learned how to speak politely over the phone while trying to persuade them to pay for their past due balances. Having both hats on could sometimes be very hard. I was very successful and patient at this position and indeed did very well.
enjoyable workplace with very good training provided
Collections Officer (Former Employee) – Scarborough, ON – 17 April 2015
Of all the collections agencies that I've thus far worked at, Total Credit Recovery definitely is one of the best agencies; not only are the managerial staff very good mentors, but the training they give is very in depth and insightful whether you're a veteran in the industry or just starting out, there was something to be taken from the training
Collection Agent (Former Employee) – Toronto, ON – 17 February 2015
They expect you to give it your all and work your butt off then let you go due to contant changing of portfolio like it your fault, they train you one way then expect you to change your habits the next day. Dont expect a reference from this company cause they won't return calls
Team Leader (Former Employee) – North York, ON – 16 December 2014
Self-motivated and able to work, both independently and as a team member Offer creative ideas, learn quickly, identify issues, make judgments and propose solutions Courteous and empathetic communicator with strong customer relationship building skills
Fast paced, strong team, new possibilities everyday
Debt Collector (Current Employee) – Scarborough, ON – 8 August 2014
A typical day at work at Total Credit Recovery is balancing a number of calls between customers and co-workers and finding solutions to each individual issue. With a strong and supportive management team you learn the basics very quickly and even if you face a challenge that you may feel is overwhelming, the managers and supervisors and more than happy to help you out. The hardest part of the job is dealing with irate customers but if you have patience and a strong sense of humor you can easily flip a negative into a positive, as most customers are either having a very bad day or they genuinely feel distressed by the poor customer service they previously experienced. Mostly these are my favorite customers because after a few minutes of talking to them and getting past their frustrations, I get to the heart of the matter and do my utmost to provide quality customer service, which almost always ends on a very upbeat note. I have even gotten return calls from customers leaving thank you messages on my voicemail. These are the small moments that are the most enjoyable at work.