National Technical Service Representative (Bilingual/Unilingual)
Topnotch Recruitment - Guelph, ON

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Location: Guelph, ON (moving to Milton in Summer 2014)

Skills:

  • Possess HVAC Training Certificate (beneficial)
  • PC Literate with MS Office knowledge
  • Proven HVAC Technical Knowledge and proficiency at installation and repair of HVAC air to air ducted and ductless systems including Water source and Geo-thermal systems.
  • Must have own transportation, and be able to travel to installation and training sites as needed.

Position Responsibilities:

  • Respond to incoming calls from field service technicians and distributor personnel as needed
  • Oversee Process of Warranty Claims, and maintain detailed Log on to company network as received daily.
  • Assist Customer Service Reps with maintaining customer service support as needed.
  • Maintain Service parts Inventory to support claims volume.
  • Assist with conducting Field defective product evaluation and Training as needed by customers and Sales Management.
  • Assist with proofing of technical requests and bulletins as needed
  • Become proficient at working company phones and network to support incoming inquiries.
  • Work with Management team to ensure all aspects of Technical Support are provided and maintained.
  • Offer suggestions on how to make improvements.
  • Participate in review meetings and provide written reports as requested.
  • Perform any additional tasks as assigned.

If this position is of interest, please forward a copy of your resume in Word format, along with your Salary Expectations


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